This website is run by Gloucestershire Health and Care NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email ghccomms@ghs.nhs.uk
- call 0300 421 7145
We’ll consider your request and get back to you in 30 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications Team: ghc.comms@ghc.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about our website’s accessibility
Gloucestershire Health and Care NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some images and buttons do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all non-decorate images and buttons. When new content is published, we ensure to meet accessibility standards. - Some videos do not have accurate captions, so people with hearing impairments cannot access the information. This fails WCAG 2.1 success criterion 1.2.2 captions (pre-recorded).
All videos uploaded to YouTube are subject to automatic captioning, which we will ensure are edited so they are correct. All new video content uploaded to our website will include captions or a full accompanying transcript. - Some of our Heading elements are not in a sequentially-descending order.
When new content is published, we will ensure that headings appear in a sequential order. - Widgets:On the homepage of our website we use the Care Quality Commission (CQC) widget to display ratings on our website. This widget does not meet WCAG 2.1 success criterion 4.3 Contrast (Minimum) or 2.4.7 Focus Visible. This widget is created and maintained by the CQC.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, patient information leaflets, and forms published as Word documents.
The majority of these documents are accessible HTML pages, such as our patient information leaflets. However, other PDFs which contain complex visual data, have a large number of pages have not been converted. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Monitoring our accessibility
This website is accessibility tested internally on a monthly basis and fixes are applied to any issues that arise. We use the Silktide Index to assist us to monitor our website accessibility.
