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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Sexual health

Hope House Sexual Health Services provides sexual health care across the county. It is free and available to anyone who needs it. Find out more on our website: www.hopehouse.nhs.uk

Don’t walk in. Phone in.

Hope House Sexual Health Services are no longer holding walk in clinics. They have been replaced by a phone triage system so that you don’t have to queue up to wait to be seen.

Contact us

Hope House
Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN

Call: 0300 421 6500

www.hopehouse.nhs.uk

 

Do you have an urgent concern?

If you have an urgent sexual health issue you can call us on 0300 421 6500 between 8am-11am Monday-Friday.

Our receptionist will ask you a few questions about why you need to attend. These questions can be quite personal but this is so we can ensure you are booked into the right service. If you have an urgent issue the receptionist will pass your details onto one of our specialist sexual health nurses and they will call you back to discuss your problem.

We aim to call you back before 1pm; please ensure you are able to answer your phone to receive our call. If you do not answer after two attempts we will not call again and you will need to contact our receptionist if you still want to be seen.

If the nurse assesses you to have an urgent issue they will aim to give you an appointment to see us in the next 24 hours (Monday to Friday). If you are unable to attend this appointment you may be booked into a routine appointment that could be in several weeks or you may be advised to see your GP or pharmacist.

Routine Appointments

If you need contraception or want to discuss a sexual health issue and do not need to be seen in the next 24 hours, our receptionist can book you into a routine appointment.

We are currently experiencing exceptional demand for our service and sometimes our appointments are full. If this is the case you will be advised to call back in a week once more appointments are open or you could consider seeing your GP. If you are on a method of contraception and need it to be replaced or continued please try to plan ahead to book an appointment several weeks before it runs out.

Worried about a recent risk of HIV?

If you are worried about a risk of HIV in the last 72 hours you may need post-exposure prophylaxis after sexual exposure (PEPSE). Please call 0300 421 6500 between 8am and 6pm Monday to Friday. Outside of these times please attend your local Accident and Emergency.

Have you had a risk of pregnancy?

If you need emergency contraception please call 0300 421 6500 between 8am and 6pm Monday to Friday. Other services may be able to help you outside of these times.

No symptoms and just want a test?

If you are over 16, have a Gloucestershire ‘GL’ post code, and have no signs or symptoms of a sexual infection you do not need to be seen in clinic and can order a home test kit. Please see our home testing page for more information.

For further information about our service please visit: www.hopehouse.nhs.uk

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