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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

MSKAPS

MSKAPS (Musculoskeletal Advanced Practitioner Service) is a specialist service which GPs and other health care professional can refer to for assessment of a musculoskeletal problem (a problem with their muscles, bones or joints such as lower back pain) which has not be helped by the usual management methods for the condition, such as exercises, medication, rest, physiotherapy or podiatry.

The team includes highly specialised physiotherapists, podiatrists and GPs plus admin support. Every member of the clinical team has had specialist training in musculoskeletal conditions.

Clinics are run in a number of locations across the county. The team also has close links with local GPs, other health professionals and services within local communities such as exercise and support groups.

Contact us

Southgate Moorings
Kimbrose Way
Gloucester
Gloucestershire
GL1 2DB

Call: 0300 421 8323
Email: mskaps@glos-care.nhs.uk

The assessment is carried out by an advanced physiotherapy or podiatry practitioner at a variety of clinical sites within Gloucestershire. Following the assessment a plan will be made between the health professional and yourself recommending the best course of action for your particular problem.

You will also have the opportunity to discuss and receive information on your condition and how you can manage it most effectively.

About your appointment

What do I need for my appointment?

Please bring a list of your current medication or your completed pre assessment form. You may be required to undress for the assessment to take place and may see a male or female specialist. Please let us know beforehand if you would like a chaperone or if this poses any difficulties for you. If your problem is complex you may see more than one practitioner during your consultation.

What happens after my appointment?

Courses of action may include:

  • Referral to physiotherapy
  • Referral to podiatry
  • Further investigations such as X-Ray or MRI scan
  • Injection therapy
  • Review of medication by specialised GP
  • Referral into a local community group such as active lifestyles
  • Referral onto a consultant
What if I need to see a consultant?

If the MSKAPS team recommend that you need to see a consultant they will discuss the choice of consultant and location with y. They will refer you for any appropriate investigations (such as an x-ray) before you attend your consultant appointment. The reason for this is so that as much information as possible is with the consultant before your appointment, which speeds up your treatment.

How can I give feedback on the service?

MSKAPS has a structured on-going programme surveying patients during and after treatment. If you are sent a questionnaire, we hope you will be able to assist us by completing and returning it. Our questionnaires ask condition-specific questions designed to measure the effectiveness of our clinical work as well as more general questions.

Referral information

Your GP will refer you to the service following a consultation. At that consultation your GP will give you a leaflet about MSKAPS. We will contact you as soon as we receive the referral from your GP. This will be to make an appointment for an assessment at the most convenient location available.

If you have not been contacted within three weeks please email us at mskcat@glos-care.nhs.uk or call us on 0300 421 8323.

Locations for this service

Accessibility