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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Minor Injury and Illness Units

Minor Injuries and Illness Units at our community hospitals treat a variety of injuries and illness for adults and children. Appointments are available by phoning 111, alternatively you can walk in.

If your injury is not serious you can get help from a minor injuries and illness unit (MIIU) rather than an emergency department. By doing so, you allow emergency department staff to concentrate on people with serious and life-threatening conditions and save yourself a potentially long wait.

Details on the appropriate services which are available for different ailments are available from the ASAP Glos website.

What we can treat

We have specially trained nurses in all units and in some units doctors are also present. The team specialises in treating the following:

  • sprains
  • simple fractures needing x-rays and plasters
  • simple wounds that may need suturing (stitches)
  • minor burns
  • emergency contraception
  • minor head injuries with no loss of consciousness
  • minor illness, earache, sore throat, etc.
  • skin problems such as rashes, bites, stings and infections
  • eye conditions including foreign bodies and conjunctivitis

We have dedicated waiting areas at all sites and free parking is available at all community hospital sites. There are facilities for disabled parking also.

X-ray facilities are available at all community hospitals, times vary at each hospital.

What we can not treat

Emergency departments assess and treat patients with serious injuries or illnesses. We are unable to treat the following in a Minor Injury Unit:

  • head injuries with loss of consciousness
  • alcohol-related problems
  • overdoses
  • complicated or serious injuries
  • major or long standing illnesses
Emergencies and out of hours

Generally, you should visit the Emergency Department or call 999 for emergencies, such as:

  • persistent, severe chest pain
  • loss of consciousness
  • pain that is not relieved by simple pain killers
  • acute confused state
  • breathing difficulties
  • stroke or suspected stroke

Your nearest Emergency Department can be found via www.nhs.uk or by calling NHS 111. If you live in Gloucestershire, your nearest Emergency Department may be at Gloucestershire Royal Hospital or Cheltenham General Hospital. Alternatively you may live closer to the Great Western Hospital at Swindon, or Oxford or Warwick.

Opening hours and contact details

On rare occasions it is necessary for us to close a Minor Injury and Illness Unit at short notice and earlier than its stated time. We apologise for any inconvenience caused. If you are planning to arrive shortly before a unit is due to close you may wish to call and check availability before attending. Normal open hours are listed below. 

Click on the locations at the bottom of this page to find more details including maps for each hospital. 

Cirencester Hospital
Call: 0300 421 6351
Opening time: 8am – 11pm

Dilke Memorial Hospital
Call: 0300 421 8640 Option 1
Opening time: 8am – 11pm

Lydney and District Hospital
Call: 0300 421 8722 Option 1
Opening time: 8am – 11pm

North Cotswolds Hospital
Call: 0300 421 8774
Opening time: 8am – 8pm

Stroud General Hospital
Call: 0300 421 8080 Option 5
Opening time: 8am – 11pm

Tewkesbury Hospital
Tel: 0300 421 6100 Option 4
Opening time: 8am – 8pm

Vale Community Hospital
Tel: 0300 421 8494 Option 3
Opening time: 8am – 8pm

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