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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Open every day 5pm – 10pm for phone and text support.

selfharm

Text 85258
Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Useful information

Find useful information on life with your little one

Child Development

 

Child Developmental Reviews

Come and show us how special your child is. Make your child’s nine to 12 month and two-year developmental review a priority.

The developmental review is an opportunity to discuss and promote a child’s health and development and to identify children early who are not developing as expected and who may require additional support.

As part of the review, health visitors will work with parents to complete an Ages and Stages Questionnaire (ASQ) about their child’s development. Information about the Ages and Stages Development Reviews are available on the NHS website. 

Newborn Behavioural Observations

Get to know more about your baby with the newborn behavioural observations (NBO).

Your Health Visitor will introduce the New Born Observation (NBO) to you as part of the mandatory contacts.

Neonatal Behavioural Observation is a way to observe babies and all their behaviours. It takes 20-30 minutes to do in a quiet, warm room with the mother / father / family. We look at how your baby responds to sound when asleep (habituation) and faces and objects (orientation). We can also look at your baby’s physical activity / reflexes and how your baby is able to manage sleeping and crying.

We do this to share the abilities of new born babies up to age 3 months, and your baby in particular, to look at what your baby likes and dislikes and how we can understand his/her signals. By understanding your baby’s behaviour and temperament we can develop the best ways to handle and look after your baby.

Find out more about the NBO here.

Tell us what you thought of your NBO experience

If your Health Visitor has arranged a time with you for an NBO session, please answer our survey here.

Your baby

 

When a parent or carer is responsive to a baby’s signals and ‘takes turns’ in communicating with them from birth onwards, babies develop a secure attachment to the carer.

Guidance on interaction and understanding your baby

A secure attachment ensures a child will feel secure and reassured their needs will be met. This promotes emotional self-regulation and resilience into adulthood .

Video Interactive Guides

Ask your Health Visitor about VIG (Video Interactive Guide)

Video interaction guidance is a tool which aims to improve communication within relationships. This tool is used to illustrate and focus on positive aspects of parenting. The health visitor will video a real situation, where you and your child(ren) are engaged in doing something together. This will last about 10 mins. This film will then be edited down to a few short clips. During the following visit, you and the health visitor will look at these short clips together and discuss what you see. The focus is on highlighting the positive aspects of your communication and parenting which you can build upon.

If you have been involved with our video interactive guide programme which supports maternal mental health and promotes bonding between parents and their babies. Let us know your thoughts by completing the following online VIG questionnaire.

Mental Health

 

Having a baby is a big life event, and it’s natural to experience a range of emotions and reactions during and after your pregnancy. But if they start to have a big impact on how you live your life, you might be experiencing a mental health problem.

Around one in five women will experience a mental health problem during pregnancy or in the year after giving birth. This might be a new mental health problem or another episode of a mental health problem you’ve experienced before. These are known as perinatal mental health problems.

Your Health Visitors are skilled listeners, talk to them. They can support and signpost you to other relevant resources.

Mental health support services in Gloucestershire

Find out more about the mental health support and services available here. 

Babies Cry, You Can Cope

Find information and support on coping with a crying baby on the ICON website

Positive touch

 

When you visit a hub, ask your community nursery nurse or health Visitor about the benefits of positive touch for both you and your child.

Find a resource on positive touch here.

Breastfeeding

 

Our health visiting service has been awarded UNICEF Baby Friendly Initiative Accreditation Stage 3.

Local support

The Breastfeeding Network (BFN) and Gloucestershire Breastfeeding Supporters Network (GBSN) offer local breastfeeding peer support and counsellors for at group settings and by telephone / text.

The Breastfeeding Network groups can be found here. You can also call or text Toni on 07936 391 085.

Find out about Gloucestershire Breastfeeding Supporters Network groups here. 
Gloucestershire Breastfeeding Supporters Network also runs specific sessions for expectant parents to find out more about breastfeeding. Find out more here.

Useful information

Introducing solid foods

 

Public Health England (PHE) has launched a Start4Life campaign about weaning babies.

A recent survey suggests that a quarter of mums lack confidence when introducing their babies to solid foods. The campaign is being launched as part of the Start4Life programme, which aims to help parents adopt healthy behaviours during pregnancy, birth and their children’s early years. A brand-new weaning hub is now available on the Start4Life website to help parents during their weaning journey.

With NHS-approved advice and tips for each weaning stage, plus simple, healthy weaning recipes for different age groups, it puts everything parents need to know in one place. Developed in partnership with parents, the weaning hub makes it easy for parents to find answers to their weaning questions and get information relevant to their baby’s age and weaning stage.

Useful information

Food, diet and exercise

 

NHS information on formula feeding

Handy guides to portion size and diet are available for two age groups:

The Change4Life Sugar Smart app is designed to show quickly and easily how much total sugar is in the things you’re buying, eating and drinking, to help you spot it more easily so you can make healthier choices and cut your sugar intake. Find the sugar smart app here..

BMI is a good way to check if you are a healthy weight. Use the BMI calculator to check the whole family and find helpful information and advice. BMI is a measure of whether you’re a healthy weight for your height. Find a BMI calculator here.

Born to Move is a free NHS app to help parents or carers with their new-born babies, right up to pre-school. It’s packed with advice, tips and games that you can play with your child to support their development. It is available The Born to Move app is available here.

A guide to physical activity in the early years.

First Steps Nutrition

First Steps Nutrition Trust is an independent public health nutrition charity that provides information and resources to support eating well from pre-conception to five years.

Its mission is to:

  • ensure that everyone working to support mums-to-be and young families has access to independent, expert and practical ‘eating well’ resources
  • provide up-to-date information on infant milks for sale in the UK and promote better regulation and marketing of breastmilk substitutes
  • contribute to good policy and practice throughout the UK and ensures that the importance of good nutrition from pre-conception to five remains on everyone’s agenda.

Find out more about First Steps Nutrition here.

Illness

Sleep

Download a handy guide to sleep here.

The Lullaby Trust provides specialist support for bereaved families and anyone affected by a sudden infant death (SIDS) as well as safe sleep advice for the prevention of SIDS.

Sleep advice videos can be found here.

Dental

Our dental service provides NHS dental care for people in Gloucestershire who are unable to access treatment from a general dental practitioner. You can contact our dental service on 0300 421 6440

A handy guide to looking after your child’s teeth is available here:

The British Society of Paediatric Dentistry is an organisation dedicated to improving the oral health of children in the UK.

DentalCareByOneLogo


Dental Check by One
All parents and guardians are advised to ensure that young children in their care are taken to see a dentist as soon as their first teeth come through, and before their first birthday. Find out more about Dental Check by One here.

A Practical Guide to Children’s Teeth
Caring for your baby’s teeth is one of many important responsibilities as you become a parent. The BSPD has assembled the basic advice and information you might need about oral health in one concise leaflet, A Practical Guide to Children’s Teeth.

Childcare

Family Information and Services have contact details and Ofsted information for all the registered child care providers in Gloucestershire.

Information on funded places for children from the age of two years old.

Domestic abuse

Gloucestershire Domestic Abuse Support Service (GDASS) offers support to anyone over the age of 16 who has or is experiencing domestic abuse. This includes those going through, or have experienced ‘honour’ based violence, forced marriage, female genital mutilation and dowry crime.

This is a free and confidential service and can be contacted on 0845 602 9035

Please talk to your health visitor who will be able to support you.

Safety

The Gloucestershire Home Safety Check Scheme visits homes throughout Gloucestershire and offers free, friendly advice on any issues that they identify to minimise the risk of accidents for families with under-fives.

They can identify what safety equipment may be required, which they can also supply and fit. A wide range of items including fire guards, stair gates and window locks are provided at low cost, and there is no charge for the fitting. They also work with medical and social care professionals, charities and voluntary agencies to provide equipment free of charge to families in need.

Information about child car seats is available from Think!

First aid information from the Red Cross here.

Continence

ERIC

ERIC is the only UK charity dedicated to improving the lives of children and young people with continence problems. It also has information on toilet training. Find ERIC’s website here. 

Potty training

Find a handy guide to toilet training and how to promote a healthy bladder and bowels for your child(ren).

Parenting

Gloucestershire Care Services Health Visiting Team use the Solihull approach to advise parents when managing behaviour and parenting.

Talk to your Health Visiting team and local children’s centre about the Solihull programme and information.

An evaluation of the views of over 200 parents who have taken part in the ‘Understanding your child’s behaviour’ course showed that 95% of parents found the course highly satisfactory. Parents increased their knowledge of strategies and solutions for responding to children’s behaviour, they improved their interactions with their children and were better able to recognise and respond to their own and their children’s feelings.

UNICEF guide ‘Building a happy baby – Forming a relationship before and after you meet your baby

Don’t forget, babies cry, you can cope!

Infant crying is normal and it will stop! Babies start to cry more frequently from around two weeks of age. Find advice and support here.

Screen Sense – Advice for Parents

Advice on how to help children get the best from screens to promote healthy activity levels and weight, reduce sleep problems and promote development of speech, social and physical skills.

Accessibility