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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Community Hospitals

Our Trust runs seven community hospitals with inpatient facilities. Our 7 community hospitals across Gloucestershire provide a range of services for people of all ages 365 days a year.

Each hospital is led by a matron working with a highly-skilled and dedicated team who have specialised knowledge in many different areas to provide you with the best possible service and care.

Free on-site parking is available at all of our community hospitals, including dedicated disabled spaces and all sites are accessible for people with disabilities. Baby changing facilities are provided and we also welcome women who are breastfeeding.

Each of our community hospitals is supported by a dedicated group of volunteers who work with their local hospital to support them. Many hospitals have either a League of Friends or Friends of the hospital, who have provided equipment, fundraising and invaluable support.

We also runs George Moore Community Clinic, in Bourton-on-the-Water, and Fairford Hospital, in Fairford, which provide out-patient services.

Hotel services

Every day we provide our patients with a multi-choice menu, giving care and attention to the quality of the food we serve. Wherever possible, food products are locally sourced. Food hygiene is paramount and colleagues are trained in line with their roles within the organisation. Regular inspections internally and externally are undertaken by appropriately qualified staff and local environmental health practitioners, with scores awarded to each site.

Cleanliness is taken very seriously by dedicated teams of housekeepers who work to achieve the national standards of cleanliness (2007). Regular technical audits and inspections are undertaken by head housekeepers, managers and matrons to ensure high standards are maintained throughout the organisation. Housekeepers also work alongside the infection, prevention and control team and nursing colleagues to ensure healthcare associated infections are reduced.

To support clinical and non-clinical colleagues, a team of porters carry out duties to ensure patients receive clean laundry, food and numerous other tasks.

Accommodation Standards

Our hospitals are compliant with the government’s requirement to eliminate mixed-sex accommodation, except when it is in the patient’s overall best interest or reflects their personal choice.

We have the necessary facilities, resources and culture to ensure that patients who are admitted to our hospitals will only share the room where they sleep with members of the same sex. Same-sex toilets and bathrooms will be close to their bed or sleeping areas. Sharing with members of the opposite sex will only happen when clinically necessary, for example, where patients need specialist equipment such as in the recovery unit attached to theatres and procedure rooms or, when patients actively choose to share.

If our care should fall short of the required standard then it will be reported. We will also set up an audit mechanism to make sure that we do not misclassify any of our reports. We will publish the results of that audit within our Quality Account.

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