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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Children’s Occupational Therapy

Occupational Therapists are health and social care professionals who promote health and wellbeing in people of all ages by assisting them to carry out the activities that enable participation in everyday life (College of Occupational Therapy 2009).

The Children’s Occupational Therapy (OT) service is an integrated countywide specialist service working at health, social services and educational sites across Gloucestershire. It aims to address the needs of children/young people who have difficulties managing their activities of daily living and developing functional skills such as bathing, showering, toileting, dressing, eating; we call these Occupational Performance Issues (OPIs).

Contact us

Quedgeley Clinic

0300 421 6988


We aim to provide an effective, safe, high quality service to enable children, young people and their families to reach their full potential in activities of daily living at home, school, college and their community. The service operates core hours from 8.30am to 4.30pm, Monday to Friday excluding Bank Holidays, with some staff working flexibly to meet additional need.

We use a client-centred approach to address the functional difficulties experienced by individuals within the context of their own social, cultural, spiritual and physical environment and with regard to their carers. Children and their parents/carers are asked to prioritise their assessed OPIs and to score their performance and satisfaction with each of these before and after using our service.

Who the service is for

This specialist service is for children and their families and carers in Gloucestershire across hospital, community and educational settings.

Therapists work with children and young people who have difficulties carrying out activities that they would be expected to be able to do, based on their age or developmental stage.

Below are some examples of the children and young people the Occupational Therapy Team work with:

  • Children who due to an acute episode of illness and/or injury, require therapy to facilitate discharge from hospital to their community (aged 0-18 years)
  • Children who have physical functional difficulties as a result of acute or chronic illness or disability (aged 0-18 years)
  • Children who have functional difficulties as a result of developmental coordination disorder (aged 0-18 years)
  • Children who have a physical disability and attend a mainstream nursery, school or one of the designated special schools in the county and who require Occupational Therapy intervention to assist with accessing the curriculum (aged 0-18 years)
  • Children who have a disability that has a  substantial and long term adverse effect on their ability to carry out normal day to day activities who require Occupational Therapy intervention to access a care placement such as Family Link or foster care   (typically from the age of 3-19 years)
  • Children who have functional difficulties as a result of a Learning Disability/Autistic Spectrum Disorder (aged 0-18 years)
  • Young people up to the age of 19 years who access full time education with functional difficulties

What we do

The Children’s Occupational Therapy Team provide specialist assessment with the aim of encouraging independence in their activities of daily living. Our service aims to support and enable families to help their children with their functional difficulties in the short and long term.

Following assessment, an intervention is planned around the individual needs of the child and their family/carers. Goals and target outcomes are agreed between the child, their parent/carer and the Occupational Therapist.

These may be achieved by:

  • Specialist advice
  • Specialist therapy programmes –  individual or as part of a group
  • Specialist equipment
  • Specialist adaptations to the environment (home or school)
Where you may be seen

The Children’s Occupational Therapy Team work in a variety of locations and in the most appropriate settings for the child’s assessment, intervention and ongoing support to enable them to achieve their outcomes. This may be at a clinic, hospital, health centre, children’s centre, play group, family centre, nursery, mainstream primary or secondary school, special school, non LEA school or at home.

Many children and young people will be seen in clinics at our main sites, details of these have been provided below. Please note that locality site telephone lines are not manned daily so please phone the main number at Quedgeley Clinic as an alternative.

Cheltenham/Cotswolds/Tewkesbury Locality Team Bases:

  • Independent Living Centre, Village Road, Cheltenham, GL51 0BY 
  • The Bungalow, Cirencester Hospital, Tetbury Road, Cirencester, GL7 1UY – 0300 421 6920

North Gloucester and Forest of Dean Locality Team Bases:

  • Quedgeley Clinic, St James, Quedgeley, Gloucester, GL2 4WD – 0300 421 6988
  • The Lodge, The Dilke Hospital, Speech House Road, Cinderford, Forest of Dean, GL14 3HX – 0300 421 8570

South Gloucester and Stroud Locality Team Bases:

  • Quedgeley Clinic, St James’, Quedgeley, Gloucester, GL2 4WD – 0300 421 6988
  • Children’s Occupational Therapy Team (adjacent to Stroud Maternity Hospital), Field Road, Stroud, GL5 2HY – 0300 421 6930
  • The Vale Community Hospital, Littlecombe Business Park, Lister Road, Dursley, Gl11 4BA
Useful links
Further information

For details on how to return disability equipment which is no longer needed, please follow this link for the Gloucestershire Equipment Service.

Disabled Facilities Grants may be available from the local district council by which major adaptations to the home environment can be funded, for children with long term substantial disabilities who meet the eligibility criteria. The Occupational Therapist makes recommendations based on the impact of the child’s environment on their functional ability to manage their activities of daily living, and where possible to maximise their independence. The Occupational Therapist may make a referral based on these recommendations to the local district council for consideration for a DFG. For advice on eligibility for Disabled Facilities Grants towards the cost of adapting a home for someone with a disability please see http://www.direct.gov.uk

The Children’s Occupational Therapy Service is not able to make assessments of medical needs or recommendations to the Housing Authority in relation to this and would suggest families seek advice from their Doctor about housing issues that may affect their child’s health (for example, central heating to help with a child’s asthma or a shower to help with a skin condition).

Requests for general letters to support a family in applying for re-housing and charitable fundraising do not need to be referred to the OT service. Any professional that knows a child or young person and/or family well (such as the family Doctor, Social Worker or Lead Professional) can write a letter to support a family’s request for re-housing or support the benefits of purchasing play equipment etc.

Make a referral

If you are a professional who would like to refer a child to the occupational therapy service, complete this form. 

Locations for this service