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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Young people supporting a family member with mental ill health will be helped by a new service being launched by the charity Gloucestershire Young Carers in partnership with the ²gether NHS Foundation Trust (²gether).

40% of young carers in the county between the ages of 8 and 24 are supporting someone with mental illness and according to national research. These children could be more vulnerable than their peers to their emotional health and wellbeing being affected by their experiences.

Now a new service, led by Gloucestershire Young Carers’ specialist worker Kate Moss and supported by ²gether, aims to work with young carers and their whole family to put in place coping strategies and a plan for support into the future.

The process will bring several agencies together with referrals for families coming from various sources including the NHS. Kate will then support the family, working through specialist resources to encourage the family to discuss the issues they are dealing with, understand the illness of the family member and work together to put in place a support plan.

Kate says: “As a charity, we provide a range of support services for the young carers from counselling based sessions to respite groups where they can take a break from their caring roles. However, we identified that there is a need to support the whole family if the impact of mental ill health on the young person is to be reduced. Every family is facing a different challenge, their illnesses will be varied and unique and so it is essential that we work with them to find the right coping strategies for their situation.”

Kate has already linked up with families and expects to reach out to up to 20 during the coming months. As she progresses her work with the families she will establish a ‘handover’ to other appropriate agencies for more long-term support.

She says: “In many cases my colleagues from ²gether will work alongside me or we may identify that there are other agencies that can offer appropriate support into the future.”

The aim of the project is to ensure that a focused service is put in place and that the young carer is at the very heart of this service.

Prof Jane Melton, Director of Engagement and Integration at ²gether welcomed the initiative.  She said: “Families that are affected by mental health problems may need specialist support from a range of different agencies.  We are extremely fortunate in Gloucestershire to have a multi-agency approach that considers and cares for the needs of the whole family”.

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