Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Ed Boait, 36, is from Cheltenham and first started volunteering with ²gether at the beginning of August 2017.

His role of Assistant to Activities Coordinator sees him spending two hours a week on Willow Ward at Charlton Lane Hospital.

Recalling when he first decided to become a volunteer, Ed said: “I have my own experiences of being a service user and, if I’m being completely honest, I have a desire to become an advocate.

“Initially, I looked at the volunteering role as a stepping stone to achieving this. But I was also encouraged to become involved in this capacity by a former volunteer, who told me that it was very worthwhile.”

Ed explained his role of Assistant to Activities Coordinator: “I assist Jo, the ward’s Activities Coordinator. She’s brilliant; she is always on the ward.

“Mostly my volunteering role involves me simply sitting down and talking with the patients. I receive good feedback from many of them. They say they enjoy the opportunity to have a long, deep conversation on a one-to-one basis with somebody about the issues that matter to them.

“On occasion, I facilitate activities; playing draughts and dominoes with patients, or doing crosswords with them. I sometimes do a little bit of art with them too.”

Although Ed’s initial motive for becoming a volunteer centred around his desire to become an advocate, he says he has found volunteering with the Trust a really satisfying and enjoyable experience.

He added: “I enjoy my volunteering role because it makes me feel like I’m helping both the patients and the staff on the ward.

“The nurses often thank me, saying that my being there those two hours a week really helps them and makes life easier for all on the ward.”

For anyone thinking of volunteering, Ed says: “It’s a challenge at first, but it gets easier. It’s very rewarding and I feel like I’m giving something back. I would thoroughly recommend becoming a volunteer for ²gether.”

Find out more about volunteering with us here.