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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Our Working Well team have put together these great tips for keeping cool.
  • Make sure you have access to a fan, but don’t point it directly at you
  • Splash your pulse points with cold water (i.e. run cold water over your wrists)
  • Drink cold drinks regularly, such as water and diluted fruit juice. Try to drink before you become thirsty. Use our helpful drinks tracker to make sure you are getting enough hydration
  • Avoid alcohol, caffeine or drinks high in sugar
  • If you have to travel, plan ahead to make sure you have enough water with you
  • Identify the coolest room in your house or workplace so you know where to go to have a cool down
  • It might be cooler outside in the shade, than in the house or workplace – see if you can relocate to the shade
  • Open the window, but only if you think it is cooler outside than in or you can create a breeze
  • If you can, avoid being out in the direct sunlight between 11am – 3pm, this is when the sun is at its hottest
  • If you are on a lunch break or our and about visit one of the air-conditioned supermarkets/shops
  • Wear loose, cool clothing, and if you have to go out, wear a wide-brimmed hat, sunglasses and apply sunscreen (at least 15 SPF)
  • Keep an eye on your wee – if you are not going regularly or it is dark, you’re becoming dehydrated and need to drink more

If you notice someone is suffering with a heat related illness :

  • Lie them down in a cool place
  • Remove any unnecessary clothing and use a cool wet sponge/paper towel on as much skin as possible
  • Use something cool around the neck and underarms
  • Get them to drink cool liquids, ideally water or diluted fruit juice or a sports drink
  • Do not give them aspirin or paracetamol
  • If they have improved within 30 mins but you are still worried, ring 111 or the GP. If no response to the above or they have loss consciousness, confused or having seizures, ring 999

For more information about staying safe in hot weather read this guide produced by Public Health England – Beat the Heat : Staying safe in hot weather. 

Do you have any other tips for staying cool? Share them with us on Facebook or Twitter.

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