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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Respiratory services, currently provided by Gloucestershire Care Services NHS Trust and Gloucestershire Hospitals NHS Foundation Trust, have been brought together into a single team to provide a seamless service between hospital and home. 

Between 2012 and 2013 there were over 1,000 unplanned hospital admissions in Gloucestershire as a result of Chronic Obstructive Pulmonary Disorder (COPD) – a term used for a collection of diseases including chronic bronchitis and emphysema.  The new ‘one stop shop’ will provide a co-ordinated approach for all service users at every stage of their care.

Dr Helen Miller, Clinical Chair of NHS Gloucestershire Clinical Commissioning Group and Clinical Lead for Respiratory services said the integration of the teams is an exciting development: “In Gloucestershire, we’re seeing an increasing number of patients with respiratory conditions that need specialist care. This mirrors the national picture and ties in with our ageing population. Locally, there are around 40 to 60 new referrals every month, with most people being referred by their GP. The newly formed Gloucestershire Respiratory Team will improve the quality of information and advice people receive, reduce the amount of time they need to spend in hospital and reduce their likelihood of having to go back into hospital, as well as supporting GPs and surgery staff.”

Sally King, respiratory team lead from Gloucestershire Care Services NHS Trust, said: “We’re working in hospitals, as well as closely with GPs and out in the local community.  Our aim is to help people recover, manage their condition, feel as well as they can, and support them as they leave hospital so that they can recover in the place that is best for them, perhaps in one of our community hospitals or in their own home.”

The new-look service offers a range of options including urgent assessments, supported discharge (where a patient leaves hospital but remains under the care of a consultant and receives treatment in their home), home oxygen assessments, outpatient clinics and pulmonary rehabilitation. The improved service provides a ‘one stop shop’ through a central telephone number that gives support to GPs and other health professionals on the types of care available for their patients’ needs.

Dr Andrew White, respiratory consultant with Gloucestershire Hospitals NHS Foundation Trust said: “Bringing the specialist nursing and physiotherapy expertise together into one team means we are able to make the transition from hospital to home much more streamlined. As clinicians, we recognise this is very important. The different types of care work together, meaning that people can move across services as their needs change.”

“By providing more complex and integrated care in community settings outside of hospital, consultants are able to focus on patients who have very serious medical needs and have confidence that patients are receiving the best care outside of hospital, with support from the highly-skilled respiratory team.”

Duncan Thomas, Senior Commissioning Manager for NHS Gloucestershire Clinical Commissioning Group added: “This one-team approach demonstrates the benefits of integrating services across hospital and community settings, and could act as a blueprint for other specialist services.”

Photo: Dr Andrew White with members of Gloucestershire respiratory team

 

Note to editors
COPD is the fifth biggest cause of death in the UK, the second most common cause of emergency admission to hospital (accounting for approximately 10 per cent of hospital medical admissions) and one of the most costly in-patient conditions treated by the NHS.

In 2012/13 there were 1,020 unplanned admissions for COPD across Gloucestershire.

Gloucestershire Care Services NHS Trust was established on 1 April 2013 and manages seven community hospitals and provides a wide range of community health services across the county – from podiatry to sexual health, occupational therapy to specialist nursing services, health visitors to out-of-hours services.  . Gloucestershire Respiratory Team sits within the Trust’s specialist services. More information can be found at: www.glos-care.nhs.uk

Gloucestershire Hospitals NHS Foundation Trust is the main provider of respiratory inpatient care and specialist outpatient care at Gloucestershire Royal and Cheltenham General Hospitals. To find out more go to: www.gloshospitals.org.uk

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