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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Two Trust teams have been recognised for their work on SystmOne at the first ever SystmOne Innovation Awards. 

Time to Care, a Listening into Action (LiA) team, won the Workforce Experience Award for designing and implementing a RAG (Red Amber Green) capacity tool for Integrated Community Teams (ICTs). The tool helps clinicians to see how much time the patient should be ledgered for to ensure they provide high quality care (which can include administering medication, undertaking assessments, undertaking therapy intervention). Every new patient starts on red until they have been assessed, and if they stabilise or improve they move through to amber and green. 

The Musculoskeletal physiotherapy team were runners up in the User Interface Design category. The team created a single point of access for referrals on SystmOne which are managed by administrative and clinical colleagues from across the whole service. This system ensures consistency and equity, preventing any delays to registration and triage and building resilience into the service. The team have considerably increased their use of texts and emails to service users through SystmOne, providing a greater level of cost effective communication than printed letters. 

Dawn Allen, Professional Head of Community Nursing & Head of Tissue Viability and Complex Leg Wound Services, said: “This award recognises the combined and committed multi-professional LiA group who worked tirelessly in drawing together the RAG tool and sharing it out to their colleagues in the ICTs, in particular the Professional Leads who helped inform the data collection and tool development so proficiently. The tool is a clinically led, quality focused enabler for services and forms a part of future capacity management approaches.” 

Sarah Morton, Professional Head of Adult Physiotherapy, said “Both submissions demonstrated the strength of collaborative working between clinical systems, information analysists, IT teams and clinical colleagues and it was a great testament to everyone’s efforts.”

 

12 October 2017

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