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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

A recent report looking into care for people with schizophrenia and psychosis across the country made 42 separate recommendations for improving services.

When the Schizophrenia Commission published its findings, its Chair – Professor Sir Robin Murray – said that people with this ‘Abandoned Illness’ were being ‘let down by the system’.

However, ²gether’s Medical Director Dr Paul Winterbottom, said: “Locally, we already have the vast majority of the recommendations in place and are continuing to develop our services to meet the need.

“We are reinvesting in mental health services and the care we provide is aligned with best practice and among the best in the UK.”

Some of the areas the report highlighted are:

· Early intervention

We see this as crucial to improving outcomes and our dedicated early intervention service called GRiP – Gloucestershire Recovery in Psychosis – offers a variety of interventions for 14-35 year olds – a group who are at risk of developing first episode psychosis. These interventions include Cognitive Behavioural Therapy, Family Work, Medication Initiation, and support with accessing practical needs such as employment/ occupation, benefits, sport and exercise, and education.

· Acute inpatient care

Wotton Lawn Hospital, our 88 bed Acute Mental Health Hospital near the centre of Gloucester, received a Star Award in 2008 and at that time was only the third NHS Hospital in the UK to receive the honour.

· A set of values

With our service users and carers we have developed two separate charters that help reinforce a set of values for the care and treatment people can expect to receive with us. These are promoted across the trust and through publicity and marketing to our service users and the wider public.

· Promotion of well being

Through our Let’s Talk service and social inclusion work we promote wellbeing advice, encourage those experiencing early symptoms of mental ill health to seek support and promote our services and other appropriate organisations providing advice and support.

· Supporting carers

We routinely carry out carers’ assessments to understand their needs and offer any support and advice necessary.

· Medication reviews

Patients are regularly given information on their medication along with reminder cards suggesting questions they may want to ask their clinician about the medication they are on, so they can make fully informed decisions.

· Smoking cessation provision

We work with our local Director of Public Health to ensure that there is a targeted smoking cessation programme to support and encourage service users to give up smoking.

· Physical health considerations

The Making Every Contact Count initiative gives us an enhanced focus on physical health at every possible opportunity. Service users are given help and advice to improve their overall health by, for example, eating more healthily, getting more exercise and reducing their alcohol consumption.

Above all, we aim to provide the best care for our service users focusing on the best form of treatment. This might be access to talking therapies, help to ensure service users can remain close to their family and friends rather than in hospital through recovery and crisis home treatment teams, and, where appropriate, the best environment in our hospital and appropriate medication to help stabilise their symptoms.

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