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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

 

 

Gloucestershire Care Services NHS Trust is celebrating after the Care Quality Commission upgraded its rating of the Trust to ‘Good’.
 
A team of Inspectors from the Care Quality Commission, the independent regulator of health and care services, visited the Trust in January and February 2018. They inspected many of the Trusts services, focusing on the seven Minor Injury and Illness Units, community services for adults and end of life care, as well as undertaking a review of the leadership of the Trust.
 
Ingrid Barker, Chair of the Trust welcomed the report and findings, saying: “We are absolutely thrilled that the CQC has recognised the commitment of colleagues across Gloucestershire Care Services to providing safe, effective, caring and responsive services.

“We are particularly pleased that the CQC recognised improvements across the Trust, particularly in relation to our minor injury and illness services, and acknowledged areas of outstanding practice which is a great credit to all colleagues.” 

Individual ratings across many of the service areas inspected improved following the inspections, leading to a rise in the Trust’s overall rating from the ‘Requires Improvement’ rating it received in 2015.
 
The CQC assesses NHS organisations according to five separate criteria for its services: whether they are Safe, Effective, Caring, Responsive and Well-led. In each one it decides whether to give a rating of Outstanding, Good, Requires Improvement or Inadequate.
 
It also gives a Trust-wide rating for each of the five criteria as well as a single overall rating for the whole organisation, which includes an assessment of the Trust leadership.
 
Gloucestershire Care Services NHS Trust has been rated ‘Good’ for being Safe, Effective, Caring and Well-Led. The CQC maintained its previous rating of ‘Requires Improvement’ for the Trust’s Responsiveness – despite an increase in that rating to Good in each of the three service areas inspected.
 
The county’s Minor Injuries and Illness Units – which came under scrutiny in 2015 after CQC Inspectors said safety was inadequate due to staffing patterns – were rated as Good across all five criteria.

Susan Field, Director of Nursing at the Trust, said: “NHS colleagues across the Trust have shown fantastic commitment and hard work at a time of substantial pressure.
 
“They are dedicated to improving the care and experiences of our patients, and the results of this inspection are a reflection of their success in doing so.

“We are extremely proud that the work done by our clinical teams since the last inspection has been recognised. We also welcome the opportunity to learn from the inspection and we are already focusing on new opportunities for improvement based on comments and observations from the inspection team.”

Inspectors highlighted the dignity and respect with which patients were treated, co-ordination of care between teams and effective communication with patients.

They also praised the leadership of the Trust, saying there were effective management processes and oversight from a strong team of executive and non-executive directors.

Paul Roberts, who joined the Trust this week as the Joint Chief Executive across Gloucestershire Care Services and 2gether NHS Foundation Trust also welcomed the report, saying: “This is a fantastic achievement for Gloucestershire Care Services.

“To see such improvement recognised is a huge credit to everyone involved. It provides a great foundation to progress our work to improve our physical and mental health services in Gloucestershire.”

 

19 April 2018

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