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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Gloucestershire’s Greyfriars Psychiatric Intensive Care Unit (PICU) inpatient Unit has received official Accreditation of Inpatient Mental Health Services (AIMS) from the Royal Collage of Psychiatrists and the National Association of Psychiatric Intensive care Units for their high standards of care.

The hospital, which is run by ²gether NHS Foundation Trust, achieved the highest AIMS accreditation of “excellent” after a 12-month assessment period.

James Wright, Unit Manager for Greyfriars PICU said: “It is fantastic to receive national recognition for the excellent care provided by staff working on the ward. The accreditation provides our service users additional reassurance on the quality of care we provide.”

Out of the 31 PICU wards nationally, Greyfriars is one of only six to achieve the Excellent rating from the Royal College of Psychiatrists and NAPICU.

Trish Jay, Director of Quality and Performance at ²gether said: “Our Greyfriars team should be very proud of their achievement of AIMS accreditation. They have done a great job in securing this highly sought after Unit and to be one of the few Units to receive an Excellent rating is a true reflection on the quality of care the team provides.

“We will keep up this good work and make sure our service users continue to receive excellent, person centred care and support at all times.”

The application for AIMS accreditation includes service users and family carers checking progress against a number of care and organisational standards. Accreditation is only granted following a visit from the Royal College of Psychiatrists assessors, who check current practice within the Unit.

AIMS was set up by the Royal College of Psychiatrists to identify and acknowledge services with high standards of organisation and care, and with a view to helping other healthcare providers to achieve these standards.

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