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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Greyfriars Psychiatric Intensive Care Unit (PICU), in Gloucester, has once again been accredited as ‘excellent’.

The unit, in Horton Road, has been awarded the grading by the Royal College of Psychiatrists and the National Association of Psychiatric Intensive Care Units (NAPICU).

It is the third consecutive time that the unit, run by ²gether NHS Foundation Trust has been awarded the top grading under the Accreditation of Inpatient Mental Health Services (AIMS) scheme.

Greyfriars Ward Manager Steve Ireland said: "Our continued accreditation from the Royal College of Psychiatrists and NAPICU demonstrates that our unit remains one of the best in the UK.

"We have regularly been visited by other NHS Trusts and services across Europe, because we are seen to be providing a model of care and services that other Trusts aspire to.

"The ongoing recognition for our high standards of care is very welcome. It not only gives reassurance to us and our service users and carers, it also confirms that all of the hard work our staff put into running the unit is recognised and appreciated."

Greyfriars PICU was opened in 2010 in the grounds of Wotton Lawn Hospital. The centre provides care and treatment for people whose safe management and treatment is not possible on an open acute ward. It has 10 individual bedrooms with en-suite facilities.

The application for AIMS accreditation includes service users and family carers checking progress against a number of care and organisational standards. Accreditation is only granted following a visit from Royal College of Psychiatrist assessors, who check current practice within the Unit.

AIMS was set up by the Royal College of Psychiatrists to identify and acknowledge services with high standards of organisation and care, and with a view to helping other healthcare providers to achieve these standards.

To read more about the Royal College of Psychiatrists, click here.

To read more about Greyfriars, click here.

Two other Gloucester Health and Care services have also recently received accreditation from the Royal College of Psychiatrists. These are the Electroconvulsive Therapy (ECT) clinic at Wotton Lawn Hospital and the ECT clinic at Stonebow Unit, Hereford.

Both services were also accredited as being ‘excellent’ by the Royal College of Psychiatrists.

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