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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Older people, those with physical or learning disabilities or mental health conditions and their relatives can try out Telecare equipment, see demonstrations and talk to Telecare experts at the roadshow events, being held in town centres using Gloucestershire Clinical Commissioning Group NHS Trust’s health information bus.
 
Gloucestershire Care Services NHS Trust manages the Telecare service on behalf of Gloucestershire County Council and both organisations hope to more households in the county using the service to help more people live independent lives.

Over the last year, almost 1000 Telecare assessments have been requested. An average of 720 new services are taken up each year.
 
Melanie Getgood, Community Manager for Gloucestershire Care Services NHS Trust, said, “‘Telecare on Tour’ gives us a fantastic opportunity to promote independent living for people who need a bit of extra support. Telecare gives  people the extra confidence that they can stay independent in their own home safely, for as long as possible, reassures their relatives that they are safe and it is proved to help prevent unnecessary hospital admissions.”
 
“Through the Trust’s integrated community teams – made up of community nurses, physiotherapists, occupational therapists, social workers and reablement – we work in close partnership with local GPs to understand and support people with their individual care needs, and we’re able to refer directly into our specialist Telecare team whenever it is appropriate.”

Telecare on Tour will be at the following locations between 10am and 4pm:
• Gloucester – Near The Cross on Westgate Street, 17th March
• Stroud – King Street, 18th March
• Cheltenham – High Street, 19th March
• Stow-on-the-Wold – Market Square, 20th March
• Tewkesbury – Morrisons on Aschurch Road, 21st March
• Cinderford – Town Centre Triangle, 24th March
• Cirencester – Tesco on Cricklade Road, 25th March
• Lydney – Tesco on High Street, 26th March

Experts from the Telecare Team will be on hand to talk people through the different types of Telecare equipment available, demonstrate how Telecare can help them stay safe and independent at home and show them how easy the equipment is to use.
 
With a private consulting room on board the bus, there’s also the opportunity for people to seek personal one to one information about how Telecare could work for them.
 
Cllr Andrew Gravells, cabinet member for older people at Gloucestershire County Council said, “Telecare is one of the ways forward for people who need a bit of extra support to continue living safely and independently at home.
 
“One of the biggest barriers to people trying Telecare is the fear that it is too much technology or too complicated to use. By getting out and about and demonstrating how it works I hope we can show people just how simple and easy to use Telecare is.”

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