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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

More than 6,000 people in the UK take their lives each year – that’s an average of 18 deaths by suicide a day.

Communities have an important role to play in supporting those who are vulnerable – a sentiment reflected in the theme of this year’s World Suicide Prevention Day (Sept 10): ‘Take a minute, change a life.’

Family members and friends often worry about someone they think is feeling very low, but believe they don’t possess the skills to talk about it with them.

The best way to help is by asking questions – that way the person you are talking with finds his or her own answers.

Questions like:

  • When – ‘When did you realise?’
  • Where – ‘Where did that happen?’
  • What – ‘What else happened?’
  • How – ‘How did that feel?’
  • Why – be careful with this one as it can make someone defensive. ‘What made you choose that’ or ‘What were you thinking about at the time’ are more effective.

If someone has been feeling low for some time it’s probably a good idea to seek support.

Questions you might ask include:

  • ‘Have you talked to anyone else about this?’
  • ‘Would you like to get some help?’
  • ‘Would you like me to come with you?’

Or, for someone who is reluctant to get help:

  • ‘Do you have someone you trust you can go to?’
  • ‘If it helps, you can talk to me any time.’

There are many sources of help available:

Your GP: Your GP can offer you support and, if appropriate, refer you to mental health services.

Samaritans: Call 116 123.

HOPELineUK: Support, advice and information for children and young people up to the age of 35. Call 0800 068 41 41.

Gloucestershire Self Harm Helpline: Call 0808 816 0606.

Let’s Talk: Call 0800 073 2200, or visit www.talkghc.nhs.uk

Stay Alive app: You can download the Stay Alive app free on the App Store or Google Play.

If you live in Gloucestershire or Herefordshire and are in mental health crisis, click on the red ‘Help in a Crisis’ button at the top of this page. 

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