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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Since November 2013 the Trust has been introducing SystmOne, an electronic clinical recording system, across several countywide services.

SystmOne helps the way we keep your health records up-to-date, as well as sharing them with other clinicians and healthcare professionals. It has enabled many of our clinicians to record electronically in the homes of service users – so if you are visited by a member of our Integrated Community Teams (ICT), they will be recording your information onto a laptop. And if you are in one of our community hospitals or Minor Injury or Illness Units (MIIUs), clinicians will be using Workstation on Wheels (WOW), rather than a paper and pen, to electronically document any care provided to you on your health record.

All this means your information can be shared electronically with other clinicians providing care for you. They are able to access the most up-to-date information and we can better understand your care needs. You can view your healthcare record whenever you are receiving care from one of our services – just ask the clinician!

For those receiving care at home, it is important to provide information in your home so that all involved in your care are kept informed, including family. So even with the move to electronic records, a communication journal (paper record) will be kept in your home. The journal is a way for you, your family, your carers and other agencies providing support can keep up-to-date. The communication journal is a paper record kept in your home while you receive care. The journal is a way for you, your family, your carers and other agencies providing support can keep up-to-date. Not all care providers will be able to access the same electronic record and will need to be aware of certain things, such as medication changes. It also means that you and your family can record questions or concerns that can then be dealt with by your carers.

Services now using SystmOne

  • Adult Speech and Language Therapy
  • Bone Health
  • Cardiac Rehabilitation
  • Child Health Information Systems (CHIS)
  • Child Speech & Language
  • Children’s Physiotherapists
  • Children’s Occupational Therapists
  • Children’s Community Nursing
  • Community Hospital – Cirencester
  • Community Hospital – Dilke
  • Community Hospital – Lydney
  • Community Hospital – North Cotswolds
  • Community Hospital – Stroud
  • Community Hospital – Tewkesbury
  • Community Hospital – Vale
  • Community Nursing Teams in all localities
  • Complex Care Team
  • Diabetes
  • Health Visiting
  • Heart Failure
  • Home Oxygen Assessment Service (HOAS)
  • Home Safety Team
  • IV Therapy
  • Integrated Community Team – nurses, occupational therapists and physiotherapists – Cheltenham
  • Integrated Community Team – nurses, occupational therapists and physiotherapists – Cotswolds
  • Integrated Community Team – nurses, occupational therapists and physiotherapists – Forest
  • Integrated Community Team – nurses, occupational therapists and physiotherapists – Gloucester
  • Integrated Community Team – nurses, occupational therapists and physiotherapists – Stroud
  • Integrated Community Team – nurses, occupational therapists and physiotherapists – Tewkesbury
  • Integrated Discharge Team
  • Minor Injury & Illness Unit (MIIU) – Cirencester Hospital
  • Minor Injury & Illness Unit (MIIU) – Dilke Memorial Hospital
  • Minor Injury & Illness Unit (MIIU) – Lydney and District Hospital
  • Minor Injury & Illness Unit (MIIU) – North Cotswolds Hospital
  • Minor Injury & Illness Unit (MIIU) – Stroud General Hospital
  • Minor Injury & Illness Unit (MIIU) – Tewkesbury Community Hospital
  • Minor Injury & Illness Unit (MIIU) – Vale Community Hospital
  • MSKCAT Physiotherapy (Adult, non ICT)
  • Musculoskeletal Clinical Assessment & Treatment (MSKCAT)
  • Palliative Care
  • Parkinsons
  • Podiatry
  • Rapid Response
  • Respiratory
  • Safeguarding & Children in Care (CIC)
  • School Nursing (including IMMs Team)
  • Single Point of Clinical Access (SPCA)
  • Stroke/Early Stroke Discharge
  • Tissue Viability