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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Supporting joined up care with SystmOne

SystmOne is a clinical software system which reflects the NHS vision of a ‘one patient, one record’ model of healthcare. It allows health professionals access to secure, electronic information which details a patient’s contact with health services across a lifetime.

Since November 2013, the Trust has been rolling out SystmOne’s community module, which will be followed by a child health module towards the end of 2014.

Community module: Through the community module, patient information can be immediately accessed by an integrated team of healthcare professionals, supporting the best level of patient care possible.

Child health module: The child health module forges a link between GPS, health visitors and school nurses to detail every child’s health from birth to 18 years, including newborn tests and results, immunisations and ongoing healthcare.

What are the benefits of SystmOne?

SystmOne will allow our staff working in the community – such as our specialist nurses, community nurses and allied health professionals such as podiatrists – to upload information securely, including health checks, appointments, allergies and medication, and provide single access to care plans and reports.  GPs will then be able to access this information instantly on their modules, ensuring they always have the latest information about the care their patients have received, including all correspondence from health professionals.

The benefits are to streamline record keeping, improve quality of shared information, and release more time for staff to provide patient care

Who to contact

For technical queries and GP user support for those practices currently on SystmOne, please contact the TPP helpline on 0845 6042817

For SystmOne queries about community services, please contact the Trust’s project team on SystmoneFAQS@glos.nhs.uk

Accessibility