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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

The Survivors of Bereavement by Suicide (SOBS) charity are holding their annual conference around the theme of student mental health.

The event will take place on Thursday 5 July 2018 from 9am – 4:15pm at The Pavilion, Hatherley Lane, Cheltenham, GL51 6PN.

Speakers include:

  • Dr Lucy Biddle, Senior Lecturer in Medical Sociology, University of Bristol
  • Dr Frances Howie, Director of Public Health, Worcestershire County Council
  • Karen Harvey, Service Improvement Manager (Education), Samaritans
  • Michael Gibbons, Mental Health Nurse, St Peter’s High School, Gloucester

Topics include:

  • The hidden addiction
  • Student voices
  • New initiatives/provisions for campuses and schools

To book your place, email c.gribbon@nhs.net or call on 01452 894044.
For more information only, contact Trish Thomas on 01452 371945.

“Thank you for a brilliant,
interesting and inspirational
conference and to those who took
the time to speak and contribute. I
look forward to future events”.

“The conference was v. powerful,
informative, impacting; Thank you
to everyone who shared personal

The conference is free to all delegates; however a minimum donation of £5.00 towards the cost of refreshments would be appreciated on the day.