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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.



Stroud General Hospital’s Cashes Green Ward is set to receive a major facelift, thanks to an ambitious refurbishment project due to commence later this week [Friday 27 July].

Detailed plans for the six-figure renovation programme have been developed, led by colleagues from Stroud General and Cirencester hospitals, with the generous support of The Stroud Hospital League of Friends.

The renovation works will see the ward undergo a major transformation and upgrade, including the introduction of additional en-suite bedrooms and bays, a day room and state-of-the-art facilities.

Candace Plouffe, Chief Operating Officer for Gloucestershire Care Services NHS Trust (GCSNHST), which manages Stroud General Hospital, said: “These works are hugely important and demonstrate the Trust’s continued commitment to investing in Stroud General Hospital and the care of its patients.

“This is one of our older buildings, but this refit will allow us to offer the latest facilities in Cashes Green Ward, enabling us to provide the best possible care and treatment to patients.

“The Trust is very grateful to The Stroud League of Friends, which has been hugely supportive in our investment in the hospital, and instrumental in bringing this major renovation project to fruition.”

The ward will be closed for around three months while work takes place, with a temporary ward being set up at Cirencester Hospital and patients and staff being transferred.

Kevin Adams, Head of Facilities and Estates for GCSNHST, said: “In an effort to minimise the impact on patient care we have arranged alternative inpatient beds at Cirencester Hospital.

“All patients and staff on Cashes Green Ward will make the move to Cirencester Hospital this Friday [27 July] so these essential renovation works can commence. This is a procedure that was tried and tested in Tewkesbury last year and proved very successful.”

Tewkesbury Community Hospital was closed for three months from last July. In this instance patients were also transferred to Cirencester Hospital to ensure their continued treatment and care.

“It worked very well indeed and ensured continuity of care for all those patients affected,” said Mr Adams.

Patients affected by the temporary closure of Cashes Green Ward have been informed about their care arrangements and will continue to access Stroud General Hospital services.

The other wards and departments at Stroud General Hospital will remain open throughout the course of the renovations.