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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

As a Trust our priority is always the care and safety of our patients. We are committed to providing assurance to the people of Gloucestershire that the Trust has taken all necessary actions to ensure implementation of the recommendations for nurse staffing made within the document  “Hard Truths; the journey to putting patient first” (Department of Health 2014) and that there are processes in place to monitor ongoing our compliance.

We are increasing the nursing staff levels in our hospitals and this has been made possible due to £2 million additional investment, and we are currently recruiting to a number of new posts. The Trust Board approved the new staffing levels in May 2014 which were set following an evidence based acuity audit, and this will be re-tested every six months.

We publish staffing levels for our inpatient wards on a monthly basis, across both day and night shifts.

This reporting is in a standardised national format that shows:
• Planned monthly hours for nursing and care staff
• Total monthly hours worked for nursing and care staff

The care needed for patients within a community hospital settings requires a multi professional approach and if you visit one of our sites you will meet physiotherapy, occupational therapy, hotel services, administrative and medical professionals who are all key to the well-being of our patients and their families. These are additional to the published staffingnumbers.

There is a board showing what our nurse staffing levels are for each shift at the front of each ward, and we have put processes in place to support colleagues on the wards where there are unfilled shifts or where the care of patients requires additional staffing and we will publish those exceptions.

If you have any queries please contact gcscomms@glos-care.nhs.uk

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