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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

People in Gloucestershire and Herefordshire are being asked for their views on local NHS mental health community services.

The survey for ²gether NHS Foundation Trust (²gether) is part of the national programme led by the Care Quality Commission (CQC) and is being carried out by Quality Health, an independent research organisation.

The independent annual survey is an important way for the Trust to seek the views of people in their care.

It seeks to find out what service users think about different aspects of the care they receive from the Trust. This includes care planning; availability of information; and your views about communication with health and social care workers.

The survey is used alongside a number of measures of Trust performance of patient and carer experience. These include feedback provided to our local Patient Liaison Services (PALS), the Trust’s Service Experience Team and local surveys that can be undertaken around the Trust sites and within the community. Members of the public can also leave their feedback on the Trust website by clicking here.

Jane Melton, Director of Engagement and Integration at ²gether NHS Foundation Trust said: "We really value the time that people take to provide us with feedback about the service that they receive. The results from the national survey help us to make appropriate improvements to our services and improve patient experience."

The survey is sent out to a random selection of service users and is used by the Department of Health, the Care Quality Commission, local Commissioners and others to assess how well the Trust is meeting the needs of patients. It also helps measures overall patient experience.

Jane continued: "If you receive a survey, please take some time to share your views about the care you received with us. We are committed to providing responsive, personalised and high quality care. Your feedback will help us understand what changes we need to make so we can continue to improve local mental health community services".

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