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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Stable relationships with friends, family and partners are important as they can influence your health and well-being. 
Every family is different and they are made up of people who have different needs, ideas and ways of doing things. Sometimes this means you won’t get on and there will be arguments and family problems, which is completely normal.
Stay calm
Try and talk to your family calmly – be it your mum, dad, sister, brother, or other family member who you’re not getting on with. If you listen to what they have to say, they are more likely to listen to you too.
When you argue with your family, try to stop and talk about the problem, negotiate and try to reach a compromise rather than arguing.
Connect with your family
Try to connect with your family, tell them something about your day, or ask them how their day was. This will start to rebuild your relationship and will make it easier to get on.
Talk to someone else
Share your problems with someone outside of the family.
You can discuss relationships with your School Nurse. The School Nurse service is provided by the NHS. This services offer a confidential service, they will not disclose information about you to anyone else unless they are concerned about your safety. This would be discussed with you prior to sharing.*
You can access your School Nurse for face to face contact, via a weekly drop-in service that is offered to secondary schools. To find the date and time of your drop-in, please follow this link.
Alternately, you can contact ChatHealth, a text messaging service provided by the NHS by Gloucestershire School Nurses. 
Messages sent to the dedicated number (07507 333 351) are delivered to a secure website and responded to by a GCS school nurse. The service is available Monday to Friday from 9am to 4.40pm, excluding bank holidays. Texts are usually replied to within 24 hours. Anyone who texts the service receives a bounce back message explaining where to get help if their question is urgent, and when they can expect a response.


Useful Links

Young Minds is a UK charity focused on the mental health of children and young people. It offers advice on family and relationships here

Childlne offers support and advice on family relationships – follow this link