Search for a condition, service or location
Translate this page



Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Our Director of Engagement and Integration, Professor Jane Melton, attended a reception at Buckingham Palace on World Mental Health Day (October 10 2017). The prestigious event was held to acknowledge significant campaign work undertaken to tackle the stigma surrounding mental illness.

Hosted by HRH the Duke and Duchess of Cambridge and HRH Prince Henry of Wales, the event marked a significant shift in understanding the importance of mental health and celebrated the impact of positive action.

Speaking of her experience, Jane said: “I am absolutely thrilled that the work of so many colleagues across a number of agencies in Gloucestershire and Herefordshire as well as experts by experience has been acknowledged in this way. It was a privilege and pleasure to be in attendance at this incredible event. So many people around the country have risen to the challenge in innovative ways to stand up to stigma surrounding mental illness and also to promote and cherish good mental health.

“I am pleased and proud to be working alongside many dedicated and talented colleagues to play our part locally. I look forward to continuing our collective effort to tackle mental health stigma”.

The event was part of the young royals’ Heads Together initiative, which has brought together eight leading mental health charities to highlight and raise awareness of mental illness and its impact. Other attendees at the gathering included well known mental health activists and campaigners, such as Stephen Fry, Professor Green, Ruby Wax, Esther Rantzen, Alistair Campbell and Angela Rippon. Jane was nominated to attend by the Royal College of Occupational Therapists, in recognition of her work and that of the Trust and our partners across our two counties.