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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

We have identified the need to undertake some repair work to the flooring on the first floor of Tewkesbury Community Hospital. The first floor accommodates a 20-bed inpatient ward and an operating theatre suite. We want to complete this work before the winter period, and it will require the temporary closure of the first floor over approximately three months. The inpatient area will be closed from week commencing Monday 3 July and the theatre suite will be closed from Thursday 17 August, to enable the work to be finished as quickly as possible.

We will be working to minimise the impact on patient care, and are finalising arrangements for providing alternative capacity for the theatre and inpatient beds. Outpatient services and the Minor Injuries and Illness Unit on the ground floor will remain open during this period.

Detailed plans have been developed, led by colleagues from Tewkesbury Community Hospital.

Katie Norton, Chief Executive at Gloucestershire Care Services NHS Trust said: 

“We are keen to minimise the disruption for patients and staff as we address the issues that have been identified with Seddon Construction, the principal contractor for the hospital. Planning any building work in a hospital setting is always challenging, however we are keen to progress this as soon as possible to remove any uncertainty and minimise the impact for patients and our colleagues.”

Julie Ellery, Matron at Tewkesbury Community Hospital said “We are so proud of our hospital and the care we are able to provide. We recognise that this work is needed and will aim to minimise the impact on our services and for our patients and their families.”

Jonathan Seddon, Managing Director of Seddon Construction Limited, said: “We are working very closely with Gloucestershire Care Services NHS Trust to ensure the remedial works at Tewksbury Hospital are carried out as quickly and safely as possible, with the least amount of disruption to patients and staff.” 

Patients should continue to access Tewkesbury Community Hospital services as they do now, as any individuals affected by the temporary repair work will be informed about their care arrangements.


22 June 2017