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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Two Recovery Inpatient Units in Cheltenham have been recognised for the high standards of care they provide.

The Laurel House and Honeybourne Recovery Inpatient Units are run by ²gether NHS Foundation Trust and are used by adults with a serious mental illness, predominantly psychosis.

They were assessed in August by the Royal College of Psychiatrists and were officially accredited under the Accreditation for Inpatient Mental Health Services (AIMS) scheme, with a rating of ‘excellent’ – the best available.

Helen Elliott, matron for both units, said she was extremely pleased with the results of the assessment. She said: “This accreditation reflects the commitment and dedication of the teams at both units.

“As well as reflecting the hard work of our staff, this is also positive news for our service users, as it ensures they will continue to receive a high standard of care when using our units.”

The units, which are both situated in Swindon Road, aim to work with service users to help them establish the best possible quality of life and enable them to live as independently as their individual abilities allow.

The application for AIMS accreditation includes service users and family carers checking progress against a number of care and organisational standards. Accreditation is only granted following a visit from Royal College of Psychiatrist assessors, who check current practice within the Unit.

AIMS was set up by the Royal College of Psychiatrists to identify and acknowledge services with high standards of organisation and care, and with a view to helping other healthcare providers to achieve these standards.

To read more about the Royal College of Psychiatrists, visit www.rcpsych.ac.uk

To find out more about Laurel House and Honeybourne, visit https://ghc.nhs.uk/recovery-inpatients-units

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