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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

A Psychiatric Intensive Care Unit (PICU) in Gloucester has once more been recognised for the high standards of care it offers.

Greyfriars PICU, which is run by ²gether NHS Foundation Trust, has been awarded official Accreditation of Inpatient Mental Health Services (AIMS) from the Royal College of Psychiatrists and the National Association of Psychiatric Intensive Care Units.

It is the second time the 10-bed unit has been given the accolade, which it will now keep until late 2015.

Unit Manager James Wright said the achievement – at the highest level of ‘excellent’ – demonstrated that the PICU is one of the best in the UK.

He said: “This is evidence that PICU services in Gloucestershire continue to be among the best in the country.

“We continue to receive visits from other NHS Trusts and services across Europe, who are seeking to develop their services along the same lines as our model, which incorporates the Engagement, Activity and Physical Health Team (EAP).

“We remain an influential advocate in developing, inspiring and innovating practice within the field of PICU and are well represented within the National Association of Psychiatric Intensive Care.

“It’s marvellous that we have maintained this standard, and great news for our service users, local communities and, of course, all the staff that work here.”

The PICU was opened in 2010 in the grounds of Wotton Lawn Hospital, in Horton Road. The centre provides care and treatment for people whose safe management and treatment is not possible on an open acute ward. It has 10 individual bedrooms with en-suite facilities.

The application for AIMS accreditation includes service users and family carers checking progress against a number of care and organisational standards. Accreditation is only granted following a visit from Royal College of Psychiatrist assessors, who check current practice within the Unit.

AIMS was set up by the Royal College of Psychiatrists to identify and acknowledge services with high standards of organisation and care, and with a view to helping other healthcare providers to achieve these standards.

To read more about the Royal College of Psychiatrists, click here.

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