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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

The NHS in Gloucestershire is urging people to keep healthy over the Easter break by planning in advance, taking some simple steps and thinking twice before heading to A&E or calling 999 when it’s not an emergency.

  • If you are ill or injured and are not sure where to turn:
    • visit asapglos.nhs.uk
    • download the ASAP Glos NHS App free from your App store
    • call NHS111 or
    • visit the pharmacy for advice
  • Be prepared – make sure you get any prescriptions and medicines you might need before the holiday season starts.
  • Don’t forget to order your regular prescriptions in advance and make sure you collect enough medication to last throughout the Easter period.
  • Remember to take your prescribed medication with you if you are visiting family or friends.
  • If you do run your of your normal prescribed medicines, most community pharmacies can help if you need an urgent prescription.
  • Keep a well-stocked medicine cabinet at home, with medicines such as paracetamol which can treat a number of everyday illnesses.
  • Take early action – seek advice from your local pharmacy if you have a long term health condition and are starting to feel unwell before it gets more serious.
  • Use Emergency Services wisely – call 999 only when it’s a serious injury or a life threatening situation such as unconsciousness, heavy loss of blood, severe chest pain or stroke.

Dr Hein Le Roux, GP and Deputy Clinical Chair at the CCG said:

“Please think about planning in advance to ensure that you and your family are well prepared for Easter.

The range of healthcare options available is often greater than people realise. Please remember in particular that for non-emergencies, A&E isn’t the place to go.

If you are ill or injured and are not sure where to turn, visit www.asapglos.nhs.uk, download the ASAP Glos NHS App free from your App store, call NHS111 or visit the pharmacy for advice.

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