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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

A new programme is being set up to support men who have been bereaved by suicide.

The ‘Engaging Men’ programme is being provided by the Gloucester branch of Survivors of Bereavement by Suicide (SOBS).

Branch member Steve Carter, who lost his son to suicide in 2011, has devised, researched and developed the programme.

He said: “Our local SOBS meetings are traditionally attended by more women than men and, through my research, I found this was typical amongst the 48 SOBS groups run nationally.

“It seemed to me that men were reluctant to talk about their feelings in the typical group setting, but more like to open up in activities with other men in a similar situation to themselves.

“Men bereaved by suicide are themselves at heightened risk of taking their own lives and we hope, through this programme, to provide a lifeline for men and an opportunity for them to seek the support they require.”

The Engaging Men programme has been joint funded by SOBS and a Red Nose Day community cash grant from the Gloucestershire Community Foundation. Participants will take part in activities which may include sport, music, and hands on skills such as gardening and photography.

It was launched during ‘Big Boys Don’t Cry’ – a training conference jointly organised by SOBS and ²gether NHS Foundation Trust, and held in Churchdown.

The conference addressed the issues around men and mental health, and in particular the high numbers of suicides among men as opposed to women.

The most recently available suicide data for Gloucestershire (for 2009 to 2012) shows that 80 per cent of people who ended their own lives in the county were men.

Of those who died by suicide, about two-thirds had no contact with mental health services in the 12 months preceding their death.

For information on Engaging Men, email sobsengagingmen@outlook.com. The Gloucester branch of SOBS can be contacted on 01452 371 945.

The Samaritans are available 24 hours a day, 365 days a year, and offer a confidential listening service for anyone. They can be contacted on 08457 90 90 90.