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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

2gether’s new acute mental health hospital was officially opened in Gloucestershire on Monday 5 July and is already being described as one of the best in the world.

The state of art Psychiatric Intensive Care Inpatient Unit (PICU) is a £3M investment for Gloucestershire and is the result of five years dedicated planning and build work.

The unit, on the Wotton Lawn Hospital site in Gloucester, was named Greyfriars when it was officially opened by Lady Elwes, former Non Executive of ²gether NHS Foundation Trust and former Chair of the Gloucestershire Ambulance NHS Trust.

The centre provides care and treatment for people whose safe management and treatment is not possible on an open acute ward.  It has 10 individual bedrooms with en-suite facilities within a building that uses the very latest technology in green building design including solar power, rainwater harvesting and wind catchers.

The innovations help to reduce running costs through better use of natural light and ventilation and therefore less energy consumption from lighting and air conditioning.

Following feedback to the Trust from our service users, the facility includes new technologies developed by the ²gether Trust for use in psychiatric care, including computer assisted security and infrared technology.

Other features include a state of the art effects area using LED lighting, artwork and music to produce therapeutic effects.  There is also a fitted games room which includes; exercise equipment and a variety of audio visual technology.  The building has already been nominated for several public building awards.

Lady Elwes is pictured above (left) with Baroness Fritchie DBE, ²gether NHS Foundation Trust Chair