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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

A Neighbourhood Watch scheme has been set up at a Hereford mental health facility.

The scheme has been established at Stonebow Unit, which is within the grounds of the County Hospital, in order to improve safety and security around the building.

Bob Ilott, Security Advisor for ²gether NHS Foundation Trust, which runs the facility, said it was a sensible way to help service users, carers, staff and visitors feel more comfortable at the site.

He said: “Neighbourhood Watch schemes are a well established and recognised method of preventing crime and helping people to feel safe as they go about their business.

“Crime around Stonebow is generally very low, but we take security very seriously and anything we can do to make sure our staff, service users, visitors and carers feel more secure is always encouraged.

“We have a Neighbourhood Watch coordinator and are working with West Mercia Police to run the scheme, and may well set up other schemes within Herefordshire and Gloucestershire in the coming months.”

Initially the aim will be to record and report any suspicious activity around Stonebow, however the scheme will later involve safety talks to service users in particular on ways to avoid becoming a victim of crime and how to stay safe.

Stonebow Unit provides approximately 40 inpatient beds as well as a day hospital for people with mental health problems, including dementia.

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