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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Sexual health is an area which often prompts embarrassment and reluctance to seek help and advice. For the advisors who work in sexual health in Gloucestershire, the provision of services which are free, confidential and accessible to all is a top priority.

We provide services which support people with routine and emergency sexual health requirements.  Garry Woodcock works as a sexual health adviser in the county’s sexual health team which is highly trained to help people in an approachable and confidential manner:

“We provide advice on all methods of contraception and work with people to choose the right option for their lifestyle. This works in conjunction with advice you may receive from your GP but offers a more in depth focus on contraception and choices available to you.  Contraception is a very personal choice and our advisors are trained to reflect this choice in the advice given whilst taking into account additional advice which people may have already received from school, college or family members.. 

“The C-Card scheme runs across the county to provide free condoms to under 25s. After registering with the scheme, a card is issued for use at a number of distribution points where free condoms can be collected including colleges, youth clubs, GPs and pharmacies.  As with all of our services, C-Card distribution points offer high levels of discretion and confidentiality.

“We can also offer support with emergency contraception where people have had unprotected sex, forgotten to take their pill or the condom has split. In these circumstances we are very aware that people are looking for reassurance and support so the service we provide helps everyone to feel safe and looked after regardless of their personal circumstances.  We also deal with more complex requirements for those wanting to talk about contraception alongside conditions such as cancer where pregnancy isn’t an option due to high levels of treatment. Our pregnancy advisory service is also available for pregnancy testing and options on unplanned pregnancies. 

Free and confidential routine screening for STIs is provided to anyone regardless of sexuality, age or cultural background. People can either attend an open clinic or book an appointment for testing for Chlamydia, Gonorrhoea, Syphilis and HIV. Further STIs can also be tested for where required and if signs of any infections are found you will be offered free and confidential advice and treatment.”

The sexual health team works in conjunction with a number of partners in the county to provide support in all areas of sexual health and contraception as well as wider relationship counselling and support. These partners include The Terrence Higgins Trust, which provides a range of counselling services to support to those living with HIV in the county, midwifery, GPs and community pharmacies.

Cllr Dorcas Binns, Gloucestershire County Council’s cabinet member for public health and communities said: “Since Contraception and STI testing services became the responsibility of Gloucestershire County Council in April we have prioritised prevention and support for improved access, education and support throughout the county.

“We continue to work in partnership with sexual health providers, youth services, education and hospitals to ensure our residents have access to free and confidential advice and treatment.”

The Sexual Assault Referral Centre (SARC)), based at Hope House, provides a support service to those who have been victims of sexual assault or to anyone who is close to a victim. SARC is run in collaboration with Gloucestershire Police so that victims have the option of referring the assault to the police for forensic examination and further evidence gathering. This is only done if the victim is happy to involve police.  

Sexual health services are available across the county, and at Hope House on Great Western Road in Gloucester on 0300 422 6201 and Benhall Clinic on College Road in Cheltenham on 0300 422 4279. Free and confidential services can be accessed across the county from GP surgeries, minor injury units (MIUs)), out of hours services, some pharmacies and school and college nurses.

Accessibility