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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

 

 

Cheryl Haswell is Matron of the Dilke Memorial and Lydney & District Hospital. Cheryl has been in post since July 2016, and she is not new to the Forest of Dean. 

“I grew up in the Forest and went to school here in Bream and Lydney. As a child I spent a lot of time playing outdoors and did lots of walking too. I left when I was 17 to do my nurse training in Wales, and live in Gloucester now, but I still visit family and friends here – there are many good pubs for a nice Sunday lunch!”

Cheryl knew she wanted to be a nurse when she was a teenager, and did a pre-nursing qualification course at what was then the West Gloucestershire College of Further Education. She was encouraged to pursue nursing, and has since worked in mental health, trauma and orthopaedics in Gloucestershire. Before working in the Forest, Cheryl was Matron for Infection Prevention & Control at Gloucestershire Royal and Cheltenham General Hospitals for eight years – and is used to overseeing two different sites. “You just need to make sure your time is evenly spread, but that you are flexible on where you will be based each day. I like to do matron walkabouts in the hospitals, which includes checking on the wellbeing of our patients and getting feedback from them and also from our fantastic staff.”

This is Cheryl’s first role in a community hospital, and she enjoys the contact with a variety of other healthcare professions. “I have the opportunity to work alongside therapists, social workers, radiologists, administrators and the f Friends of the hospitals, who do wonderful work fundraising for us. It’s so varied, that’s what I really like – no day is the same!”

Cheryl is passionate about supporting new nurses, and believes that community hospitals are a great learning environment. “We have compassionate and caring staff here who support new recruits, those who want to develop and those who want to return to nursing. My advice to new nurses is make use of all learning opportunities during placements, be prepared to work hard and try as many specialities of nursing as possible. Never be afraid to move sideways and consider a first post in a Community Hospital to develop your confidence”

Cheryl has had many memorable moments as a nurse, but there is one that will stay with her for a long time “I was appointed to my first Senior Sister role on one of the wards at Gloucestershire Royal Hospital by Jane Cummings, who is now the Chief Nursing Officer for England. It was something I had to been working towards for a long time, and from there I went on to be matron in that specialism. It just showed to me that hard work does pay off!” 

Outside of work, Cheryl likes to watch her sons play football for Tuffley Rovers and West Bromwich Albion Development, as well as visiting her husband’s hometown of Portsmouth. She also enjoys trips to the theatre and is a keen traveller: “I would love to see more of India, and I want to visit Vietnam soon too”

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