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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Patients across Gloucestershire are today being urged to get the right healthcare advice this season, do the right thing and leave the county’s two Emergency Departments to care for people with serious injuries and life threatening conditions. 

The call comes as Summer and the holiday period gets in to full swing across the county. 

Dr Tom Llewellyn, Clinical Director for Emergency Care at Gloucestershire Hospitals NHS Foundation Trust said:  “Our emergency departments continue to face significant pressures and this is likely to continue as the Summer season really gets going. Therefore, we would urge the public to do the right thing and only use A&E if they have life threatening conditions or serious injuries.  

“If it isn’t a genuine emergency, you are likely to receive the care you need in a more timely fashion if you access other health services available. We need to focus our time on those patients who are seriously unwell.”

If people are ill or injured and are unsure where to turn, they are advised to follow the ASAP message – download the ASAP App (ASAP Glos NHS), Search the website (www.asapglos.nhs.uk), Ask NHS 111 or Pop in to their local pharmacy. 

In particular, summer-related ailments such as minor reactions to things like stings and bites and the heat as well as sun burn, hay fever, bumps, bruises, sprains and strains can be treated with self-care or with support from the local pharmacy or a community hospital minor illness and injury unit.  

Dr Andy Seymour, Clinical Chair of NHS Gloucestershire Clinical Commissioning Group said:  “The choice of healthcare options is often greater than people realise, particularly for the treatment of minor ailments.

“The local pharmacy is a great first port of call. Pharmacists are qualified to give advice on a range of conditions, are experts on medicines and can advise people on whether they need to call or visit another NHS service.  

“We have also invested in additional GP appointments for people who have illnesses that won’t go away, such as infections and long term health conditions.” 

Candace Plouffe, Chief Operating Officer at Gloucestershire Care Services NHS Trust, which runs the county’s community hospitals and its community nursing service said: “We have minor injury units at all seven of our community hospital sites where we can treat a wide range of conditions including minor illnesses, sprains, simple fractures, minor burns, stitches and skin problems and would encourage people to use these where possible as an alternative to A&E.

“You are likely to be seen quickly, there is free parking available and you don’t need to make an appointment.”

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