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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Making sure that people with a learning disability get good healthcare in hospital is the focus of this year’s Learning Disability Week.

²gether NHS Foundation Trust, which provides services for people with a learning disability in Gloucestershire and Herefordshire, is supporting the awareness-raising week which takes place from 18-24 June.

The ‘treat me well’ campaign is at the heart of this year’s message.  Simple changes in hospital care can make a huge difference for people with a learning disability.  The campaign is about better communication, more time and clear information.

A learning disability affects the way a person understands information and how they communicate. Around 1.5million people in the UK have one. It is thought up to 350,000 people have severe learning disabilities and this figure is on the up.

It is hoped that the week will spread the word about some of the issues people with a learning disability can face in getting good healthcare when they are hospital.  The aim is to identify the problems and make improvements.

NHS colleagues are being encouraged to work together to improve care that isn’t good enough, and sign up to the campaign.

Simon Shorrick, Strategic Health Facilitator for ²gether NHS Foundation Trust said: “As a Trust, we provide a range of learning disability services across Gloucestershire and Herefordshire.

This means we work closely with our service users to improve services, help them achieve their goals and live fulfilled lives.

“Raising awareness to help people with learning disabilities and supporting them to live their lives to the fullest is a priority for our Trust so we are looking forward to using the awareness raising week to amplify our message.

“We know that sometimes people who have a learning disability don’t get access to good quality hospital or community care and this is something we are committed to changing.

“We are also committed to partnership working to ensure the provision of high quality services and reasonable adjustments for people who have a learning disability is at the forefront of everything we do.”

Resources for health and social care professionals

The G-Care website, launched in May 2018 contains lots of information on care pathways.

GP Packs have also been developed for Annual Health Checks for those with learning disabilities. Training is now being provided to all GP practises within the locality on a rolling basis.