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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

²gether NHS Foundation Trust (²gether) has taken the regional lead on an innovative new patient safety programme for mental health services in England.

Sir Ian Carruthers, the recently appointed chief executive of the new NHS South of England Strategic Health Authority, has asked Shaun Clee, Chief Executive of the Trust, to lead the programme.

The Trust is currently piloting the initiative, which is in collaboration with the Institute of Health Innovation, the US health improvement organisation.

The programme focuses on giving staff the tools and techniques to identify gaps in safety before any incidents occur.

Staff are using an approach of ‘plan, do, study, act’ which enables them to try out and test practical ways of improving safety and measure the difference they’ve made.

The programme has a range of goals, from reducing the number of falls, to ensuring 95% of service users have a check up with a member of staff within 48 hours of leaving hospital.

Initiatives include using specialist new equipment such as pressure sensitive mats which alert staff when older adult patients are trying to get out of bed. Safety Walkrounds allow members of the Trust Executive team to meet clinical colleagues in Gloucestershire and Herefordshire to speak directly with staff about safety in clinical area and how it can be improved.

Shaun Clee, Chief Executive, says: “I am delighted that we are to lead on this ambitious new national programme. The safety of the people who use our services is the highest priority, not just for me, but all our staff at ²gether.”

Dr Paul Winterbottom, Medical Director for the Trust says: “People living in Gloucestershire and Herefordshire must be able to rely on us offering safe, effective care to them, their families and friends.

“Organisations collect data which highlights what works well and what has not gone to plan. But this is after an incident has happened – we want to also get in there and stop the incident occurring in the first place.

“It’s national Patient Safety Week this week, which is all about eliminating avoidable harm. I’m very pleased that this new programme will be giving our staff the tools and approaches they need to achieve this.”

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