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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

 

Dr Carter accepted an invitation by Rosi Shepherd, locality manager at Gloucestershire Care Services NHS Trust, to meet staff at the two community hospitals and lead a questions and answers session. After taking a tour of the clinical departments at both hospitals and chatting to nurses and other healthcare professionals, Dr Carter gave a presentation to staff from across the trust before taking questions from the floor.

“There was a real buzz at both sites on the day of the visit, with thirty five members of staff attending the afternoon presentation,” said Rosi Shepherd.  “Dr Carter spoke movingly about delivering dignity and respect in care, and shared a powerful film clip about how it feels to be an older person in hospital, which reduced many in the audience to tears. His presentation underlined the commitment of all our staff to providing compassionate and high quality care for patients across our sites.”

Carol Grimsdale, matron at Stroud General hospital and Vale Community hospital said “The afternoon was a real success, and it was great for staff to meet Dr Carter and to give him a tour of our facilities at Vale and Stroud.  To have such a prestigious leader of nursing  join us to listen and share in the issues nurses face every day, and reinforce the value of a nurse’s role, was a real reminder of why we do what we do.“

Dr Peter Carter, chief executive and general secretary of the Royal College of Nursing, said: “In my role it is important to get out and see our nurses in action, and I thoroughly enjoyed the tour of the two community hospitals. Staff spoke openly about how much they love their jobs. Care and compassion are essential characteristics for a nurse, and I saw this in the departments I visited. With an ageing population, community nursing is becoming even more important than ever, and so it is essential we get it right.  The patients I spoke to sang the praises of the nurses and the care they’re receiving, so there’s a lot to be proud about in Gloucestershire.”

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