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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

NHS clinical staff and social care professionals in Gloucestershire are teaming up to improve the way they share patient information.

Joining Up Your Information is a project led by family doctors, hospitals, community and mental health trusts and Gloucestershire County Council. It will make an agreed set of information from each organisation immediately available to health and care professionals from other local organisations using a secure, electronic system.

Historically, different NHS and social care organisations have developed a range of specialised electronic systems to store patient records. This means important information held in one part of the health and social care system might not be readily available to doctors, nurses and other health and social care professionals in others.

The new system will only be accessed by authorised clinical staff and social care professionals through their existing record systems.

Project leaders say providing a strictly controlled set of view-only details from each system will mean:

  •  More appropriate and safer care
  •  Fewer delays while telephone or written requests are submitted
  •  Fewer tests being repeated or carried out unnecessarily
  •  Patients won’t need to answer the same questions many times
  •  Clinical staff devoting more time to patient care, rather than chasing information from different sources
  •  Fewer unplanned hospital admissions and shorter stays in hospital
  •  A more effective and secure way to share information in a controlled manner.

Dr Malcolm Gerald, a Gloucestershire GP and the clinical lead for information technology at the county’s NHS Clinical Commissioning Group, the organisation that funds NHS care locally, said: "Vital information should be made available to trained and qualified clinicians and social care professionals when and where it is needed – to support timely care.

"Often it will be in an NHS file or on an NHS computer system that isn’t available to the person delivering treatment.

"This could be information held at a GP practice that would be important for an out-of-hours GP, community nurse or hospital consultant to know.

"Joining Up Your Information will improve efficiency and the quality of care we provide."

The project team will shortly be sending a letter and information leaflet to every patient aged 16 and over registered with a Gloucestershire GP practice.

These will explain the benefits of better information sharing and the importance of more joined up care across the NHS and social care sectors. It will also outline how people who do not wish to take part can opt out.

Partners in the Joining Up Your Information shared health and social care information project are:

  •  Gloucestershire GPs and NHS Gloucestershire Clinical Commissioning Group
  •  Gloucestershire Hospitals NHS Foundation Trust
  •  Gloucestershire Care Services NHS Trust
  •      ²gether NHS Foundation Trust
  •      South Western Ambulance Service Foundation Trust (including the out of hours GP service)
  •      Gloucestershire County Council Social Care

The first phase of the system is expected to be live by autumn 2016.

For more information about the project visit www.mylocalsharedinfo.org 

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