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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Integrated Community Teams (ICTs) already operate across Gloucestershire to support the need for urgent health and social care in the community. Now, a £3.9m investment by the Gloucestershire Clinical Commissioning Group (GCCG)  means 35 staff are being recruited to these teams to support more people with long term health conditions.

The work of ICTs reduces the strain on emergency departments and admissions to hospitals by offering care and support at home, or as close to home as possible and include staff such as reablement, social workers , nurses and occupational therapists. These multi skilled teams work closely with GPs, families, carers and other local organisations to support older people in remaining healthy and independent for as long as possible.

“We are committed to supporting the work being done with the integration of health and social care across the county and to having an even greater focus on people’s individual needs,” said Cllr Andrew Gravells, cabinet member for older people at Gloucestershire County Council. “This investment will build on the existing integrated community teams and offer greater choice for people so that they can be supported safely in their own homes.”

Susan Field is the director of adult services at Gloucestershire Care Services NHS Trust: “Strengthening our community teams with these new appointments allows the Trust to offer people around the clock community support whether for urgent or routine care and ultimately offer the right care, in the right place, at the right time.”

“They support people in community-based rehabilitation and help them to recover best at home while reducing unnecessary hospital admissions and lengthy stays in hospital.”

Andrew Hughes, locality implementation manager at GCCG said: “Our community teams put patients first by offering expertise and support in health and social care and work closely with GPs and community hospitals to make sure that people have access to a wider network of care.” 

Integrated community teams (ICTs) provide NHS and county council funded social care support through a single health service provided by Gloucestershire Care Services NHS Trust.  Gloucestershire Care Services NHS Trust has been commissioned by GCCG and Gloucestershire County Council to provide a seamless health and social care service from January 2014 which will fulfil increased demand from a growing, ageing population.

 

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