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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Gloucestershire Care Services in accordance with the requirements of the Freedom of Information Act 2000 routinely publishes information. This includes details about our organisation, our services, our priorities, our spending, our policies and procedures, our decisions, and the services we offer. The details and summaries below are a guide to help you to find that information.

Who we are and what we do
How we link into the local and national NHS Structure, our organisational information, structures, locations and contacts. Details of our Executive Team, Board members and other key personnel. Links to organisations we work in partnership with and our contact details for public facing departments.

What we spend and how we spend it
Financial information relating to projected and annual income and expenditure, procurement, contracts and financial audit.

What are our priorities and how are we doing
Information about our strategies and plans, performance indicators, audits, inspections and reviews including corporate plans and annual reports.

How we make decisions
Information regarding decision making processes and records of decisions. All decisions made by GCS should support and be consistent with GCS’ Our Vision Our Standards and our Strategic Objectives. Minutes of Board meetings, public consultations and any internal guidance are included in this section.

Our policies and procedures

Our current written protocols, policies, and procedures for delivering our services and responsibilities.

List and registers
Information held in registers required by law and other lists relating to our functions. The GCS’ Freedom of Information Disclosure log is also included in this section.

The services we offer
Information about the services we offer including leaflets, guidance and newsletters. This includes Clinical and Non Clinical Services. PALS, information for patients and patient information leaflets. Corporate Communications including newsletters and media releases are included in this section.

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