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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

 

 

Gloucestershire Care Services’ Sexual Assault Referral Centre (SARC) has expanded its service to improve accessibility for people affected by rape or sexual assault in need of help and support.

Based at Hope House, Gloucestershire Royal Hospital, the SARC is available 24/7, 365 days a year, to provide victims of rape or sexual assault, their friends and families, with access to emotional, psychological, medical and practical help.

Those seeking help and advice can do so by using the dedicated helpline which is available at all times out of hours for advice or self-referral, or they can get in touch via email.

Emma Twydell, SARC Manager, said: “Often the first step of making contact with the service is the most challenging. Those seeking our help can be assured that all the support and advice we offer is completely free and totally confidential, and they do not have to report the matter to the police.”

Those visiting the SARC for the first time are met on arrival by one of the centre’s specially-trained crisis workers, whereupon they are taken to a private room where they can speak confidentially about what has happened and discuss the options available to them.

The Crisis Team understands that every person who visits the centre has been through a major trauma and personal crisis and are trained to listen, help alleviate any concerns, answer any questions and provide information; giving the person time to absorb and reflect on the information they are given so that they can be sure they understand and can make informed choices about their care.

Depending on when the sexual assault took place, the SARC can offer a forensic medical examination to collect evidence, which is carried out by a specially-trained doctor or nurse. If a person is unsure or not ready to report the assault to the police, forensic evidence can still be collected and stored by the SARC for up to two years.

“If a person decides to have a forensic medical examination then the crisis worker will stay with them throughout the process,” said Emma.

“Whatever a person decides, we will always put their needs first and help facilitate the choices they make about their care. They can also discuss any emergency contraception needs – this may be important if no contraception was used at all, or if a contraceptive method has failed.”

As well as expanding its service, Hope House SARC has launched a new website which provides lots of information about what the service does and how it can assist those in need of help and support.

To find out more about Hope House SARC, visit the website at www.hopehousesarc.nhs.uk

You can also

• Call the Hope House SARC Crisis Team 24 hours a day, seven days a week, 365 days a year on 0300 421 8400
• Email them at hopehousesarc@glos-care.nhs.uk

Accessibility