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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Lydney Hospital and The Dilke Memorial Hospital were scored by the Patient Environment Action Team (PEAT), a yearly programme to assess inpatient healthcare sites in England with 10 or more inpatient beds.

Liz Fenton, Head of Nursing for Gloucestershire Care Services, which runs the county’s seven community hospitals, explained: “The PEAT scores show how well we believe we are performing in the key areas, such as food, cleanliness, infection control, patient environment, privacy and dignity. Assessment teams are made up of NHS staff – such as nurses, doctors, catering and domestic service managers, dieticians and estates directors – together with patients, patient representatives and members of the public. So it gives us a really rigorous measure of how well we’re performing.”

Scores are given from one (unacceptable) to five (excellent) for standards of environment, food and dignity and privacy within buildings. Lydney Hospital scored ‘excellent’ across the board, and The Dilke Memorial Hospital scored ‘excellent’ for environment and food and ‘good’ for dignity and privacy.

Mandy Hampton, Matron for Lydney Hospital and Dilke Memorial Hospital, said: “This year’s PEAT scores are a real credit to our nursing and support staff and proof of our commitment to improve patient experience at every level.We aim to make our patients’ stay as comfortable as possible, and offer the highest quality of care.”

PEAT scores for Gloucestershire’s community hospitals

Six community hospitals – Tewkesbury, Dilke Memorial, Lydney & District, Stroud General and Vale (formerly Berkely) – were assessed by the annual Patient Environment Action Team (PEAT). All received ‘excellent’ scores across the board with the exception of a ‘good’ score for ‘Privacy and Dignity’ at The Dilke Memorial Hospital and a ’good score’ for the ‘Environment’ at Stroud General Hospital

What is PEAT?

Patient Environment Action Team (PEAT) is an annual assessment of inpatient healthcare sites in England with 10 or more inpatient beds. It is a benchmarking tool to ensure improvements are made in the non-clinical aspects of patient care including environment, food, privacy and dignity.  The assessment results help to highlight areas for improvement and share best practice across healthcare organisations in England.

What are the PEAT scores?

NHS sites and NHS trusts are each given scores from 1 (unacceptable) to 5 (excellent) for standards of environment, food and dignity and privacy within buildings. The scores demonstrate how well individual healthcare providers believe they are performing in the key areas (such as food, cleanliness, infection control, patient environment, privacy and dignity)

Assessments are carried out by NHS staff (nurses, matrons, doctors, catering and domestic service managers, executive and non-executive directors, dieticians and estates directors).

Patients, patient representatives and members of the public are also part of this assessment process.

This is the last publication of PEAT results in their current form; following a Government announcement that a new patient-led inspection programme will be developed for launch in April 2013.  Further information from http://www.ic.nhs.uk

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