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Help in a crisis

 

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?

samaritans

Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.

childline

Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.

selfharm

Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

The NHS in Gloucestershire is this week (16 November) launching its winter campaign and asking people to think twice before heading to A&E or calling 999 when it’s not an emergency.

The campaign visuals under the banner ‘Some people really need A&E, Do you?’ gives members of the public clear advice on what to do if they are ill or injured and not sure where to turn.

 

Mark Pietroni, Consultant in Emergency Care at Gloucestershire Hospitals NHS Foundation Trust said:

“Our emergency departments are very busy places, particularly during the winter months, and therefore we urge the public to do the right thing and only use A&E if they have life threatening conditions or serious injuries.

If it isn’t a genuine emergency, you are highly likely to receive the care you need in a more timely way if you access other health services available. We need to focus our time on those patients who are seriously unwell.

The campaign message is clear with four simple ways to get instant advice on the right care or service option for you if you are not sure where to turn.”

The campaign advises people to download the App (ASAP Glos NHS), Search the ASAP website (www.asapglos.nhs.uk), Ask NHS 111 (give them a call) or pop in to their local Pharmacy.

The ASAP App and website allow users to ‘Search by Service’ or ‘Search by Condition’, with a step-by-step guide through symptoms, self-care advice and signposting to the appropriate NHS service/s if needed.

Dr Andy Seymour, Clinical Chair at NHS Gloucestershire Clinical Commissioning Group said:

“The choice of healthcare options is often greater than people realise, particularly for non-emergencies. Your local pharmacy is a great first port of call if you are ill or injured and are unsure where to turn.

Also working together, many GP practices are now offering extra appointments in the day time and outside normal opening hours and community hospital minor injury and illness units offer a range of services to adults and children, 7 days a week.

This campaign, which will be running across a number of channels, is about helping people to access the right health advice when they need it most.”

Dr Caroline Bennet, Urgent Care Lead at NHS Gloucestershire Clinical Commissioning Group said:

“We know that many people are following the campaign’s call to action, but we need everyone to use NHS services responsibly.

If your condition isn’t a genuine emergency and you turn up at A&E, you are likely to wait longer to be seen, could delay more poorly patients from receiving the care they need and also waste precious NHS resources.”

The high profile campaign includes a film featuring in Facebook adverts and in GP surgery waiting areas, radio, press and on-line adverts, distribution of eye catching promotional material and outdoor advertising.

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