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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

NHS Herefordshire and Herefordshire Council are set to appoint a specialist trust to provide mental health, learning disability and substance misuse services to people in Herefordshire.

Following a competitive tendering process, that started in July 2009 and attracted interest from organisations across England, the ²gether NHS Foundation Trust (²gether) is awarded preferred bidder status. The trust is the main provider of mental and social healthcare in neighbouring Gloucestershire and will begin providing services in Herefordshire from 1 April 2011.

“We want to ensure that local people receive a modern, accessible, world-class service which is designed around their needs and their families now and in the future”, said Chris Bull, chief executive of Herefordshire Council and NHS Herefordshire. “We are confident that people will receive the best possible care that we can commission and will have an increased choice and voice in how services are planned and delivered”.

Shaun Clee, ²gether’s chief executive, added: “We are delighted and very much look forward to working with our colleagues in Herefordshire and we are committed to providing local services. Our plans build on the already strong services that exist across Herefordshire and include additional approaches and technologies to help enhance patient care and treatment. Our aim is to deliver the same high quality care and standards that we would expect for a member of our own family.”

The move, which supports a national commitment to separate how health services are commissioned and provided, is subject to contract negotiations and the approval of the NHS Co-operation and Competition Panel.

The trust was one of the first mental health trusts to received foundation trust status in 2007 and is at the cutting edge of the government’s commitment to the decentralisation of public services and the creation of a patient-led NHS that is more responsive to the needs and wishes of local people. Soon after the new service becomes operation, ²gether will invite the people of Herefordshire to join the foundation trust as members to help shape services and ensure local involvement and accountability.