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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Do you regularly help or support a family member, friend, neighbour or colleague who has mental health difficulties or a learning disability? Do you do this without getting paid? If so, you could be classed as a Carer.

Informal Carers make a big difference to the lives of the people they support. The Carer & Networking Event will help you to find out more about the help and support that is available to you. You can ask us questions, get more information, and take the opportunity to take some time out with the massage sessions.

The event will take place on Friday 21 June 2019, 10am – 2.30pm at the Christian Life Centre, 133 Edgar St, Hereford HR4 9JR.

Event programme

10.00am – 10.30am Refreshments and registration, and information stands including MIND, Healthwatch, SSF
A, Social Prescriber’s, Building Better opportunities, Rejuvenate and more.

10.30am – 11.30am Opportunity to find out more about local carer provision and services available in Herefordshire, followed by Q&A.

11.30am – 12.30pm Workshops run by 2gether NHS Foundation Trust and Carers Trust 4ALL.

12.30pm – 1.30pm Lunch and refreshments provided plus time to network & view to find out more information about Carer support available.

11.30am – 2.30pm Massage sessions from Royal College of the Blind.

Limited parking available on site but plenty of public parking spaces available around the venue.

Book your place here.