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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

In thinking about this year’s Children’s Mental Health Week I have been considering what it is children need to experience good mental health. In a recent publication, the Division of Clinical Psychology set out 10 core needs we have as humans (see reference below):

  1. Experience a sense of justice and fairness
  2. A sense of security and belonging
  3. Feeling safe, valued and loved in our earliest relationships
  4. Have our basic physical and material needs met
  5. Form relationships and partnerships
  6. Feel valued and effective in family and social roles
  7. To experience and manage a range of emotions
  8. Contribute, achieve and meet goals
  9. Exercise agency and control in our own lives
  10. Sense of hope, belief, meaning and purpose in our lives.

One way of understanding mental health is that it occurs when there is a threat to these core needs or they are not met, e.g. a child who is bullied, who is abused or neglected, who has experiences in education where they feel they aren’t achieving, where they experience poverty, where they are discriminated against… the list goes on.

Children who are struggling to feel healthy on the inside, have had these core needs threatened in some way. They’ve had to make sense of the world given these experiences, maybe taking meanings from it such as, “I’m no good”, “other people are scary”, “people don’t help when I need”, “there’s no point, nothing is going to get better”. Children might be left feeling anxious, miserable, angry. And, children have to find a way to adapt and survive this. If a child believes “I’m no good” they might start to avoid socialising because they feel others won’t want them. Or, if a child believes “people don’t help when I need” they might feel angry and hit out at others, or think that they need to solve all their own problems.

Ultimately, when we think of children not feeling healthy on the inside, this isn’t because they are broken or flawed; in fact, they’ve adapted and survived adversity and threat. And, therefore, if we want children to feel healthier on the inside we need to provide them with healthy environments and communities, where their core needs are met. This will give children the opportunity to thrive and live a life which is rich, full and meaningful.

When children experience threats to their core needs we should all be careful not to locate this problem with an individual: whether that be the child, a parent/carer, a professional. In my work, I have seen how people in children’s communities are nearly always doing the best with what they have, but one person cannot do it all. It takes a village to raise a child. Therefore, this Children’s Mental Health Week I’m thinking about how I can work with others in the child’s community (including all the amazing parents, teachers, carers, social workers, health professionals, family support workers) to create the healthy outside which will enable and facilitate the child’s healthy inside. I invite everybody to do the same.

This blog has drawn on the principles of the Power, Threat, Meaning Framework: Johnstone, L. & Boyle, M. with Cromby, J., Dillon, J., Harper, D., Kinderman, P., Longden, E., Pilgrim, D. & Read, J. (2018). The Power Threat Meaning Framework: Towards the identification of patterns in emotional distress, unusual experiences and troubled or troubling behaviour, as an alternative to functional psychiatric diagnosis. Leicester: British Psychological Society.

Dr Greg Stocks is a clinical psychologist with 2gether’s CAMHS team in Herefordshire.