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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

Research and research evidence is part of the day to day work of the NHS and is important in creating an evidence-base on which clinical decisions about services and care are made. It plays an important role in improving patient outcomes, and as a source of innovation it brings benefits when those results can be translated quickly into practice.

Within the Trust we have a small research team who support local and national researchers. These researchers can range from NHS staff or students studying for qualifications or continuing their professional development, through to large national studies supported by the National Institute of Health Research (NIHR).

These research studies are funded by grants and are collecting data from a number of sites or services, so that results can be applied to the general population. We currently have research studies recruiting participants in our learning disabilities, children and young people, dementia and working age services. Some studies are clinical trials where medications or interventions such as a physiotherapy exercise for those with a diagnosis of dementia are being tested to see how well they work.

Other studies are observational, where people may be asked their opinions about their experiences or followed up over a period of time to collect much needed information about how various mental health conditions change over time. Clinical staff also bring their own ideas to fruition through smaller research studies and service evaluations, often publishing articles in journals with their findings. We firmly support the vision of ‘research being everybody’s business’ and having a culture that values and promotes research and innovation in our Trust.

If you would like to find out more about what we do or how you can get involved, please email us at  2gnft.research@nhs.net or call the research team on 01452 894048.

By Genevieve Riley, Senior Clinical Studies Officer/Research Team Manager