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Help in a crisis


If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

I am in Gloucestershire

If you or someone you know needs help in a mental health crisis, call our crisis teams.

Call 0800 169 0398.

And choose one of the following options depending on your location:

  • Option 1 for Stroud and Cotswolds
  • Option 2 for Gloucester and Forest
  • Option 3 for Cheltenham, Tewkesbury and North Cotswolds

Please note: telephone calls may be recorded. If you do not want that to happen, please tell the person who answers your call and they will phone you back on a ‘non-recordable’ telephone.

The number is available 24 hours a day, 7 days a week. Occasionally, callers may be asked to leave their name and number on an answerphone. In these circumstances, staff will return the call within one hour.

I am in Herefordshire

If you are in Herefordshire and need support, please call us using one of the following numbers:

  • Monday to Friday, 9am – 5pm, please contact the team or service who currently provide your care.
  • Monday to Friday, 5pm – 9am and 24 hours on weekends and bank holidays, please call our Mental Health Matters Helpline on: 0800 015 7271

These contact numbers are for people already in contact with our services. If you are not currently in contact with us, please call 111 or your GP.

Our out of hours, weekend and bank holiday service is provided by Mental Health Matters.

If you need help but are not in crisis, please contact your GP if in opening hours, or 111. If you don’t have a GP use the NHS service search to locate the nearest one to you. If your query is not urgent, you can find our contact details here.

Are you feeling vulnerable? Do you need to talk to somebody now?


Call free on 116 123
If you are experiencing feelings of distress or despair, including those which could lead to suicide, you can call the Samaritans.

Stay Alive App

A pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide. The app can be accessed through the Apple Store, Google Play and downloaded as a pdf.


Call free on 0800 11 11
If you are a child or a young person you may want to speak to Childline.


Call 0808 816 0606
Or text 07537 410 022
A safe, supportive, non-judgmental and informative service for people who self harm, their friends, families and carers.
Opem every day 5pm – 10pm for phone and text support.

A £6.8m revamp on a state-of-the-art mental health hospital in Cheltenham have now been completed.

Charlton Lane Hospital offers modern and class leading assessment and treatment for older people with mental health problems and dementia.

The hospital helps patients spent less time in hospital and more time with their carers and loved ones. Supported by the Trust’s community team, this helps ensure that patients are cared for in familiar surroundings.

For those who need greater help, the new hospital provides a high quality environment and specialist assessment and treatment. Every room is single occupancy and en-suite.

There is a day area on each ward and a gender specific living room to help ensure the dignity and privacy of patients.

Each ward has access to two garden areas, in addition to wider grounds. We have preserved the Kings Fund gardens, a collaboration between patients and staff and designed new areas to provide a choice of outdoor space for those in our care.

Support services manager Janie Tucker said: “Patients have felt more at home. They have loved the airy, light conditions and they love their bedrooms.

“Relatives have been impressed with the modern technology. They say it’s like walking into a hotel, with the same welcoming feel.”
In consideration of the specialist needs of patients, specific wards are provided for patients with organic illnesses including dementia and those with functional mental health conditions.

The hospital also benefits from the latest technology, with pressure mats in beds which trigger bedroom and bathroom lights to come on in the night when the patient gets out of bed.

Matron manager Jez Leat said: “This is the first time we have used this type of equipment in an acute setting. We have tried to take advantage of some of the technologies out there.

“When people have dementia they can start losing their perceptions of colour. The rooms are decorated differently so people can identify them more easily.

“On the outside of each bedroom there is also a memory box which patients can put photographs or mementos in to help them identify their room.”

Mr Leat said: “We had these facilities are much more modern and we are able to carry out a better assessment. All the rooms have been specially designed for their purpose.”

Patients who were treated at Weavers Croft and Colliers Court are now either supported by the Trust’s community team or receive specialist care in Holly House or elsewhere at the Charlton Lane site.